I will admit right up front that I am a car dealer. I buy and sell cars, mostly late model high line stuff, but a little of everything and I have done it for years. Throughout the years I have developed relationships with dealerships that I frequent for service and parts and generally have no problems at all getting warranty work performed... however. I just took an upper end German car that will remain nameless (although lots of people consider buying one a Big Money Waste) in because the stupid daytime driving light that goes around the headlights went out... ironically when it went out I was checking the car into my inventory and had the hood open. I smelled the memorable odor of burning wire insulation and saw the LEDs flicker, then go out. When I removed the bulb cover on the back of the assembly smoke poured out... and for a moment I had the vision of my entire shop going up in flames. I admit that I freaked out for a minute and may have attacked the bulb holder plug with a pair of needle nose pliers in an effort to disconnect the plug on the back of the bulb. But I did not actually unplug anything or cut any wires. When the smoke cleared I put the cap back on and took it over to my service adviser. I just got a call from my normally levelheaded service adviser telling me that "mice" had chewed up the wiring INSIDE the sealed headlight assembly. When I explained to him what happened he told me "no problem, let me tell the tech and we will get it straightened out"... Call number 2, and this time the tech has determined that I stripped all the wire insulation and must have cut and reconnected the wire (again INSIDE) the sealed headlight assembly. I carefully explained that when the wires touched it created a dead short that melted the wire insulation off the wires. I tried to convince him to look in the housing and he would see bits of burned wire insulation, and reminded him that I don't build ship models in bottles and just don't have the ability to perform wiring tricks inside a sealed headlight housing... my adviser accepted my explanation and I thought all would be handled... Call number 3 now, and this time the super sleuth tech has decided that the headlights came from another vehicle. He pretty much accused me of buying headlights on the black market and installing them in a car for warranty work. Luckily I took delivery of the car about 2 hours before I took it in... and I bought the car from the lease return department of the same manufacturer. When I pointed that out, the tech clammed up. I thought my problem was solved, but instead they have referred it to a "regional warranty supervisor" for review. Normally I would not care... but this person is not available to review my claim until the 28th. I really don't want to own this car on the 28th and now I face the prospect of paying $600 for a used headlight assembly and transferring the guts (xenon bulb, ballast, etc) into it for re-installation. I have had to do this before and it is not a simple job involving removal and re-installation of several expensive and delicate parts. Not to mention that my buyer will have a headlight with no warranty coverage because it was not the one that came in the car. I know that Sherlock the mechanic saw that my ticket was under the name of a car dealer and decided to put the screws to me... but I can't prove it and don't know what to do next. Anyone have a similar experience with a company that generally has a great reputation for service but decided "no service for you!"?