I just stated that above. Even if it's not our fault, we replace it. But only because we would rather not deal with the hassle of arguing with them. But for us, the maximum loss in money is $15. $15 is well worth me not fighting with someone. We do have other managers that will argue with the customer provided it wasn't our screwup. However, if I can't fix it, I'll certainly tell the customer to see someone who can. Similar to what the gunshop did. They did not have a replacement in stock so they sent to the customer to where he could get it replaced. The other option is to take the gun from him, ship it to Keltec, wait for it to be shipped back, etc etc. I'd rather have the store tell me there is nothing they can do quickly, but this place right up the road can fix it today. I'd be much happier if they did that than if I found out it could have been fixed today but the store manager did not tell me about the manufacturer.