Florida Gun Shop Sells Broken "new" firearms

Discussion in 'GSSF' started by RIPPED, Feb 10, 2010.

  1. rahrah12

    rahrah12

    Messages:
    3,975
    Likes Received:
    16
    Joined:
    Sep 15, 2008
    Location:
    Seattle
    I would think that the gunshop knew about this...reason being is that the shop did not seem upset about it...did they check the rest of their stock to see if there were any defects...

    I would think that if I sold somebody something brand new and they returned saying it was badly damaged, my first instinct after making the customer whole would be to check the rest of my stock and make sure there are no other defects...

    Now maybe they did and he didn't mention it but from his description they were non-chalant about it...which would make me very suspicious

    EDIT: after reading the owners response I look forward to see the customers response...
     
    Last edited: Feb 10, 2010
  2. jsnake

    jsnake

    Messages:
    142
    Likes Received:
    53
    Joined:
    Jun 9, 2009
    Is the response from the shop accurate? Was there no replacement available? Is Kel-tec only 4 miles away?

    Seems to be a lack of communication. Counter workers may need a little attitude adjustment.

    Joe
     

  3. ilgunguygt

    ilgunguygt Enslaved in IL

    Messages:
    5,775
    Likes Received:
    458
    Joined:
    Aug 30, 2009
    Location:
    The Peoples Republic Of Illinois
    I emailed them a little bit ago(earlier when I first saw it) with the link to that thread and spoke my mind. I wonder if they will fix it or not?
     
  4. Palmguy

    Palmguy Boom.

    Messages:
    2,032
    Likes Received:
    3
    Joined:
    Oct 29, 2006
    Location:
    NW FL
    Interesting...saw this on FSN before the store was named. I've been to B&H several times, one of the more pleasant places to shop in Central Florida if you ask me. Too bad they apparently screwed up a bit.

    I wouldn't be surprised if they didn't have a replacement.

    Yes.
     
  5. ilgunguygt

    ilgunguygt Enslaved in IL

    Messages:
    5,775
    Likes Received:
    458
    Joined:
    Aug 30, 2009
    Location:
    The Peoples Republic Of Illinois
    The reply I got back was:

    I sent him a reply thanking him for his side of the story, and was sent this in return:
     
  6. fnfalman

    fnfalman Chicks Dig It

    Messages:
    65,111
    Likes Received:
    27,020
    Joined:
    Oct 23, 2000
    Location:
    Tejas, US
    What can the owner do to get in good will with the aggrieved customer? Fire the dumbass worker that didn't inspect the gun before completing the Yellow Form because if he/she did verify the serial number then he/she wouldn't have missed that big ass crack. Then the owner should fire the store manager that told the customer to go to Kel-Tec for resolution.

    If that store manager were to explain to the customer that by going to Kel-Tec, the customer would get a replacement quicker than going through the store then that's a different story. But just telling the customer that he should take the gun to Kel-Tec and not the reason behind it? I'd be one mad mofo customer.
     
  7. ilgunguygt

    ilgunguygt Enslaved in IL

    Messages:
    5,775
    Likes Received:
    458
    Joined:
    Aug 30, 2009
    Location:
    The Peoples Republic Of Illinois
    Being a mad customer is one thing. Demanding people lose their jobs over a situation that was easily avoidable is wrong. It looks to me like the ball was dropped on both sides. the clerk first, then the customer.
     
  8. fnfalman

    fnfalman Chicks Dig It

    Messages:
    65,111
    Likes Received:
    27,020
    Joined:
    Oct 23, 2000
    Location:
    Tejas, US
    If I were the owner of a business and found out that my workers were incompetent and neglectful not to mention disrespectful to customers, I'd fire them on the spot without the need to hear from the customer.
     
  9. mesteve2

    mesteve2

    Messages:
    2,645
    Likes Received:
    1
    Joined:
    Mar 2, 2001
    Location:
    USA
    Not the best of guns. Looking at the numbers will not tell weather the gun works or not.
    I would have taken it a few miles to kel-tec and gotten it fixed and then sold it and got a better gun.
     
  10. Atomic Punk

    Atomic Punk

    Messages:
    4,625
    Likes Received:
    2,417
    Joined:
    Mar 11, 2008
    holy cow, that sucks i really hope that shop goes way out of its way to make ammends. that could be dangerouse.
     
  11. JuneyBooney

    JuneyBooney

    Messages:
    18,216
    Likes Received:
    18
    Joined:
    Feb 25, 2009
    Location:
    Northern Virginia
    You have to watch everyone nowadays. The gun should have been inspected before leaving the store. It is sad that you can't trust anything nowadays.
     
  12. djegators

    djegators

    Messages:
    7,425
    Likes Received:
    2
    Joined:
    Mar 1, 2009
    Location:
    Tampa, FL
    FWIW, they are one of the few GSSF Pistol Discount participating dealers in Florida. Interesting...bet they would not like the bad publicity on GLOCKtalk of all places, with LOTS of potential customers, and possibly blowback with GLOCK itself.
     
  13. KalashniKEV

    KalashniKEV

    Messages:
    6,391
    Likes Received:
    7
    Joined:
    Sep 24, 2003
    Location:
    NoVA
    It's a Keltec... It might have cracked in the box on the way home.

    :)
     
  14. Hippocrates

    Hippocrates

    Messages:
    22
    Likes Received:
    0
    Joined:
    Feb 16, 2006
    Location:
    CO
    Employee(s) made a mistake(s) and owner is sincerely apologizing and trying to make amends. All seems reasonable to me with the exception of the initial mistakes...I've certainly made enough to know that what matters most is how you respond to an error because nobody makes none.
     
  15. djegators

    djegators

    Messages:
    7,425
    Likes Received:
    2
    Joined:
    Mar 1, 2009
    Location:
    Tampa, FL

    Good point. And if they had handled it correctly in the first place, and went above and beyond for the customer, they would have been rewarded with loyalty and word of mouth advertising.
     
  16. Maddcat1

    Maddcat1

    Messages:
    661
    Likes Received:
    0
    Joined:
    May 6, 2008
    Location:
    Space Coast, FL
    Interesting. Ive purchased several firearms from B&H over the years and have been nothing but satisfied with them. My first pistol from them was a PF-9. I agree, the firearm should have inspected on both ends. I make it a habit to check the gun before I complete my purchase. One thing about buying a Glock from B&H is the case is sealed. So when you buy it, it hasnt been tampered or fondled with by other customers. The Kel-tec is a no brainer. KT has the best customer service out there. :cool: Its a gray area especially once the firearm has "left" the store. I'd just take it back to KT and have them replace it :wavey:
     
  17. tampashooters

    tampashooters Shellback

    Messages:
    5,825
    Likes Received:
    1,555
    Joined:
    Jun 25, 2007
    Location:
    Tampa, FL
    The worst part is that they are a Glock authorized LE dealer.
     
  18. tampashooters

    tampashooters Shellback

    Messages:
    5,825
    Likes Received:
    1,555
    Joined:
    Jun 25, 2007
    Location:
    Tampa, FL

    Now that's what I was thinkin' too...
     
  19. ShamGlock

    ShamGlock

    Messages:
    373
    Likes Received:
    0
    Joined:
    Aug 19, 2009
    Location:
    Southeast Tennessee
    Wouldn't an easy fix now be for the store owner to refund the difference of value between a new PF-9 and a used one. If I were the customer here that would be an acceptable compromise.
     
  20. ilgunguygt

    ilgunguygt Enslaved in IL

    Messages:
    5,775
    Likes Received:
    458
    Joined:
    Aug 30, 2009
    Location:
    The Peoples Republic Of Illinois
    The Unemployment people would love you. Firing them is overreacting, because the customer overreacted. He should have calmly adressed the upper level of management, as he did in the end, and he would have had a resolution.