These guys are great. I received a Dillon range bag as a hand-me-down some time ago, and when the shoulder strap anchor ripped off the bag, I was very disappointed. I emailed Dillon's customer service department, who issued me a return authorization number. I shipped the bag back and when they received the torn bag, they shipped out a brand-new replacement the next day, no questions asked. Great customer service from these guys - I will buy from them again. Thanks Dillon!