Aunt Isabel died in July. Citibank billed her for August and September's monthly service charge, plus late fees and interest. Her -0- (zero) balance is now $60.00. So, I placed a call to Citibank regarding the billing. Me: "I'm calling to tell you she died in July." Citibank: "The account was never closed, so the charges will still apply." Me: "Maybe you should turn it over to collections." Citibank: "Since the account is 2 months past due, it already has been sent to collections." Me: "So, what do they do when they find out she's dead?" Citibank: "Either report her to the fraud division, or the credit bureau, or both!" Me: "Do you think God will be mad at her?" Citibank: "Excuse me?" Me: "What part of 'she died' is giving you trouble?" Citibank: "Ma'am, you'll have to speak to my supervisor!" (Supervisor gets on the phone. ) Me: "I'm calling to let you know she died in July." Citibank: "The account was never closed, so the charges still apply." Me: "You mean you want to collect from her estate?" Citibank: (Stammering). . . "Are you her lawyer?" Me: "Nope, just her great niece". (Lawyer information given to the supervisor.) Citibank: "Could you fax us a Certificate of Death?" Me: "Sure!" (After I fax the Certificate of Death...) Citibank: "Our system isn't set up for death." Me: "Oh?" Citibank: "I don't know what more I can do to help." Me: "Well, I guess you can just keep billing her. I don't really think she'll care." Citibank: "You understand the late fees and charges still apply?" Me: "Okaaaay. Would you like her new billing address?" Citibank: "Please!" Me: "Odessa Memorial Cemetery, Highway 129, Plot Number 34." Citibank: "Uhhh, --- ma'am, that's a cemetery!" Me: "Ummm, well, yes it is .. what do you do with dead people on your planet?"