Was cleaning my 27 last Friday and saw a minute hairline crack on the outside flange of my guiderod. I called Glock (on SATURDAY!!), spoke to a Jim for probably half an hour, explaned what was up and he asked for my address. This afternoon, I checked my mail to find a fullsize padded manilla envelope. Inside was not only a new rod, but full spring assembly, a glock logo patch, more stickers than I've counted, a keychain (kinda cheesy tiny 17), and a handwritten note thanking me for calling them. I spoke to Jim about everything glock-related I could think of, healthcare, jazz, and creole food. I feel like I have a friend at the Smyrna office, though I hope everyone who calls is treated the same way. This is my second time in ten years of glock ownership to ever have to call about a problem. It was treated as "no sweat" and very professionally. Thanks, Jim, if you happen to read this. Great service by a great company.