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Customer service kudos! Got swag from Glock!

Discussion in 'General Glocking' started by Mhiett, Jan 27, 2010.

  1. Mhiett

    Mhiett God is Love.

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    Was cleaning my 27 last Friday and saw a minute hairline crack on the outside flange of my guiderod. I called Glock (on SATURDAY!!), spoke to a Jim for probably half an hour, explaned what was up and he asked for my address. This afternoon, I checked my mail to find a fullsize padded manilla envelope.

    Inside was not only a new rod, but full spring assembly, a glock logo patch, more stickers than I've counted, a keychain (kinda cheesy tiny 17), and a handwritten note thanking me for calling them.

    I spoke to Jim about everything glock-related I could think of, healthcare, jazz, and creole food. I feel like I have a friend at the Smyrna office, though I hope everyone who calls is treated the same way.

    This is my second time in ten years of glock ownership to ever have to call about a problem. It was treated as "no sweat" and very professionally.

    Thanks, Jim, if you happen to read this. Great service by a great company.
     
  2. TRX450R_Racer

    TRX450R_Racer Punisher

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  3. SCC

    SCC just me

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    that is how they are at the plant ...
    cut the small ring with a sharp knife that holds it to the gun then drill a hole in it 1/4'' then put it on a keyring you will have it much longer
    [​IMG]
     
  4. greatwun

    greatwun Senior Member

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    awesome, they always look out for their customers
     
  5. Harleyguy1998

    Harleyguy1998

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    Different from my experience. I had a trigger issue on my NEW NEW did I say NEW G30. After being told by the Glock Tech on the phone it wasn't an issue and getting the roundy round, I finally got a call tag for the gun. It came back unannounced with a new and properly functioning trigger. Was it fixed - yes. If I didn't stand my ground would I have an unsafe gun that would have been sold long ago - yes. Did I get a patch or a hat or a sticker or even a simple thank you - no. :crying:
     
  6. Snak3

    Snak3

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    Nice to see they threw in a sub-sub-sub compact Glock for your keychain!
     
  7. b walk

    b walk

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    I take my Glocks to Glock every few months just to check them out and they always take excellent care of me. I rate their customer service A++++++++++++++++++++ They have given me lots of free stuff, extended slide releases, night sights etc with out me asking!
     
  8. perkins3120

    perkins3120

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    what is the number for that office i have a molding flaw just a bump but it bothers me
     
  9. Steel Head

    Steel Head Tactical Cat

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    Are those the famous 380 Glocks:whistling:
     
  10. Markasaurus

    Markasaurus

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    LOL its possible to be too particular - not sure if they'd be so nice about that - what is the Glock warranty? I know i have a manual that tells me the official warranty, but some very good companies do have secret warranties if you know who to ask or just bug them enough - if i broke or wore out say a recoil spring/guide rod assembly, or firing pin assembly, in 5 years from now, would they fix it free?
     
  11. FLglockdude

    FLglockdude

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    I was just at Glock in Smyrna the other day to have some night sights put on and my experience was wonderful.



    I think they would replace it no questions asked.
     
  12. perkins3120

    perkins3120

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    well its just a tiny littlle bump on the guide rod its not on any other glock i have looked at any one know the number i want to call tm if possible
     
  13. Hokie1911

    Hokie1911 >

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    No actually that may be an official sighting of the unicorn......the Glock7. You know, it's actually invisible to x-ray scanners?
     
  14. dtd80

    dtd80

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    I'm not asking for free shwag but it would be nice since I got a brand new rtf and the slide had a scratch across it. Going on week two now so we'll see how great it really is. I'm guessing I'll be one of those guys who wait more than a month....Great to hear they CANtakecare of their customers.
     
  15. Mhiett

    Mhiett God is Love.

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    7704321202. That's the number I called.
     
  16. Butch

    Butch RetiredDinosaur CLM Millennium Member

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  17. perkins3120

    perkins3120

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    thank you sir i will call immediatly
     
  18. perkins3120

    perkins3120

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    soi called and they are sending a new setup wooo
     
  19. Mhiett

    Mhiett God is Love.

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    Glad to hear the the customer service is relatively uniform. Glad you got your issue squared away.
     
  20. JBP55

    JBP55

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    Did you inspect your gun before taking delivery?