Figured I'd post a recent experience with Crossbreed. On 12/16 I ordered a CBST in horsehide. On 1/5 I received it in the mail only to discover that I had mistakenly ordered a left hand version instead of a right hand version. So I sent them an email and they said to send it back and they would take care of it. It took me a week or so to send it back. I received the corrected order on 1/27 and the only extra it cost me was to ship the old one back. I think this is a really good turn around and great service on their part for an error on my part. This is the second holster I have gotten from them and I'm sure it won't be the last.