My mother lives about 60 miles away, and for the last couple of weeks her computer has been slowing to a drag. I have tried to help her over the phone, but I am at wits end right now. She's running an HP that is probably 3 or 4 years old. Running XP, not sure if its' pro or home edition. When she turns the computer on, it takes anywhere from 20 to 25 minutes for it to boot up. When she opens her email (Outlook Express) that takes anywhere from one to 3 or 4 minutes to open up. If she opens an attachment (.pdf, word, etc) that can taken anywhere from 2 to 5 minutes. She's in real estate and doesn't use the computer for anything but real estate work. I have had her D/L and run Malwarebytes, ccleaner, Spybot S&D and MS Security Essentials, and none of them have helped. It looks like I may have to drive over there sometime in the near future, or she'll have to take it to the local shop to get checked. I'm trying to keep her from having to spend the 50 to 75 dollars they charge for cleaning it up. Any thoughts or ideas I can work with her over the phone?