NEVER AGAIN, What a rip off $399.99 for a "IN House Protection Plan" of a Sony computer. After a hour or more trying to work with the Web Site, and two Toll free numbers, I get a live person, He promptly tells me to close down the computer, we are going to re format the system. I asked WHEN the "IN HOUSE" part of this PROTECTION PLAN starts? My problem was with the Wireless Keyboard and Mouse that came with the computer.. His solution seemed a bit strange, to say the least.. To make this short, I declined his offer of help.. NO MORE Circuit City or extended warranties for me. What are your experiences?