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Cebu Pacific Complaint

Discussion in 'Band of Glockers' started by isuzu, Feb 4, 2010.

  1. isuzu

    isuzu

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    Could somebody have an idea if this really happened?:

    A TRUE STORY THAT YOU WOULD NOT WANT TO HAPPEN TO YOU:

    "My name is Elma Revillame. I had a confirmed flight with Cebu Pacific, flight 5J476, Bacolod-Manila, Sunday, Jan 17, 2010, departing time 1045H. My friend drove me down the airport and actually saw airport clock at 945AM. We were both confident to be on time. (By practice, you have to be in the airport an hour before the flight, right?)

    As I was falling in line at the check-in counter (there were at least five people ahead of me), the counter suddenly closed. A security guard then approached all of us in line, got our tickets and wrote the time. Mine was indicated 1005AM. I didn’t contest because, unaware of their intent, I also noticed at THAT time, it was already 1005 AM. I later realized they were going to use indicated time as “TIME OF ARRIVAL AT THE AIRPORT”, and NOT as time they closed the counter. THE FLIGHT WAS FULL.

    All of us in line waiting were then escorted to the station manager of Cebu Pacific, Bacolod -Silay Airport, MS MENBAH MALTE. She then announced all our “confirmed seats” were forfeited for being late, NO REFUND, NO REBOOKING. She said this to 15 people who ‘weren’t late’ but unfortunately, were excess to the full capacity of the plane. I managed to get some names of the passengers who fall victim of this flight, here are their names and corresponding time written by the guard:
    1. Conrado M. Duran Jr. , 1003AM
    2. Rolando P. Duray, 1004 AM
    3. Elma Revillame, 1005 AM
    4. Mario Constantino Jr, 1005AM
    5. Welyan Quia-ong, 1009AM

    Naturally, we all argued. All of us were totally surprised of the announcement, especially there is NO REFUND AND NO REBOOKING. To note, most of the passengers I was with then were newly-graduated students who were on their way to Manila to take the board exam on Monday, January 17, 2010 . Surely, money is an issue for them, and no outright cash to purchase another ticket. (If I haven’t withdrawn some money earlier, I wouldn’t have cash to buy another ticket with Zest Aire!)

    To add insult to injury, the flight was DELAYED TO 12NN, 1 hour and 15mins DELAY!!! We continued arguing because obviously they had ample time to accommodate us for the delayed flight, SHOULD the issue be indeed the fact that we were late. But noooohhh, the issue here is THE FLIGHT WAS OVERBOOKED!! !

    We argued and reasoned to the station manager for over an hour (to note the plane hasn’t departed at that time yet) regarding the overbooking, but what MS MENBAH MALTE could only say is that the Aviation Board allows them to overbook by 10% of the plane’s capacity. The big confusion is, should the 110% arrives on time (like what happened to 15 of us), what are they going to do? Ms Malte simply said, we’re going to rebook the rest of the passengers to the next flight! And so, why weren’t we accommodated then??? Because the guard wrote 3-9mins late in our tickets MISCHIEVOUSLY! !! (they emphasized counter closes 45mins before flight) BUT THE FLIGHT WAS DELAYED TO 12NN!!!!!

    The truest issue here is THE FLIGHT WAS OVERBOOKED, and sadly we were last in line. It should be okay if we get a refund, or get rebooked to the next flight SINCE WE PAID FOR IT!!!! But alas! No! Cebu Pacific is going to get all our money, without giving us the service that we seek.

    Last straw is, I just learned that for a regular or promo ticket, you CANNOT REFUND OR REBOOK YOUR TICKET IF YOU DIDN’T CONFIRM FLIGHT TWO DAYS PRIOR… Ergo, If you’re 1min late (from the 45min cutoff), say bye-bye to your money…. I run the figure in my head, CEBU PACIFIC HAS SWINDLED OVER P35,000 for that flight alone!!!!! No wonder they became number one!!! They swindle all unknowing passengers!! !!

    My message (and well I speak for the many of us being swindled): Are we just going allow Cebu Pacific to continue reaping off money to unknowing victims, like us??? Should we really allow them to overbook 10% and just say to those last in line, “Sorry, you’re forfeited, NO REFUND NO REBOOKING –Ergo, thank you, you have just been swindled”. Would DTI or whoever allow this to continue, the abuse of so many victims?

    I talked to some security and airport personnel, they reportedly said, “Ma’am madalas nangyayari yan dito, gina-into lang kamo ng Cebu Pacific” (That happens all the time, Cebu Pacific keeps deceiving their passengers). Whoah! That’s truly alarming!

    I sincerely hope this gets to you, your loved ones and your friends. I truly hope nobody gets fooled again by this company! This is really really really alarming! Over P40K A FLIGHT???? That’s huge swindling!!! ! And should we count all their flights nationwide, and well, globally, OMG!!! You do the math!!!!

    I also hope our fellowmen gets to hear our story. Ok lang sana kung ako lang eh, pero napakarami namen, and this became normal to all personnel at Cebu Pacific! Ang tigas na nga ni Menbah Malte eh.... Sanay na sanay na... You can't even feel a dash of remorse from them, pocketing average P2500 from each of us! Over FORTY THOUSAND PESOS PER FLIGHT?!?!?! Grabeh!

    Sincerely (from the friend who was driving Elma to the airport),

    Ivy Rozina Castro y Mondoñedo
     
  2. CatsMeow

    CatsMeow

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    Unfortunately, this isn't the first time, and it won't be the last. Stories like these keep popping out in Cebu newspapers.

    I got stranded in Davao airport for a day last year, my flight to Manila was supposed to be 0630H but it got cancelled, the succeeding flights were fully booked, the earliest available was evening na, I ended up staying at the terminal the whole day. Awful. Cebu Pacific did give me a travel voucher but only told me the requirements for redeeming the same when I tried to do so, till I gave up. Since then I don't take Cebu Pacific unless I got no other alternative.

    The seats being so close together that my knees were touching the one in front didn't help...
     

  3. pogi

    pogi Nuon

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    ...and those early morning flights from Singapore to Manila where when signal is on "FOR BOARDING", you will be made to queue-standing as if you were lining-up to apply for visa at the U.S. Embassy. Sa U.S. Embassy nga naka-upo ka pa eh...duon NAKATAYO KA NG GRABE SA TAGAL. SO DEGRADING!!!

    Experienced this last year...and THAT WAS MY LAST. PWEH!
     
  4. Wp.22

    Wp.22

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    Nanyari din sa officemate ko last december 23, umabot sila sa check-in counter but di sila pina board kasi wala na daw oras PERO pinasakay nila yung mga chance passenger na malaki yung binayad sa ticket.
     
  5. atmarcella

    atmarcella

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    overwatch....
    cge na nga mag PAL nalang ako, ang dami na sablay ng cebu pac, lately lang me issue din sila regarding passengers w/ disabilities that they turned back, kala ko mag improve na sila, bulok na bulok na pala.
     
  6. theTactician

    theTactician

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    kahit saan naman, merong ganyan. cebu pacific pa, minsan masusungit din yung mga stewardess. kala mo napakagaganda... :supergrin:
     
  7. Allegra

    Allegra

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    E di ba kaya lang naman tayo nasakay ng cebu pacific kasi gusto natin mura hehe
    Kung afford ko lang mag PAL , pagsasampalin ko mga ground stewrdess nilang nagsasabi delayed nanaman yung flight...biro lang yun
     
  8. cebuboy

    cebuboy toy soldier

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    Coming from a frequent traveler around VisMin area, Cebu Pacific's customer service do suck... At one time during an argument over cancelled flights, I personally heard from one of their personnel the words "kiha lang mo" go file a case...

    Good thing there is already an alternative in the Cebu hub, PAL Express.
     
  9. Eye Cutter

    Eye Cutter

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    yeah, PAL is doing catch up with Cebu Pac's budget fares with the PAL Express. Mas mahal lang ng konti PAL but a little better in terms of service.

    I was trying to book for the holy week break, wala na seats available sa Cebu Pac anywhere!!! Got seats with PAL instead. Reasonable rates naman
     
  10. Allegra

    Allegra

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    Doc , anong destination?
    ubos na boracay at bohol, pal at cebupac
    lintek , sa pansol nalang
     
  11. Eye Cutter

    Eye Cutter

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    fafa, sa Macau ako nag book Mar 28-31
     
  12. Allegra

    Allegra

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    ay lalong magastos hehe bigla ko naalala may hold departure order pala ako heehee
     
  13. vega

    vega

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    That sucks, I hope they get their act together and doesn't fold up. They are our customer.
     
  14. Black_SIR

    Black_SIR

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    they close check in counters very early kasi tama ka bro ibebenta ulit sa chance passengers!!! ang masama lang is they close it way too early
     
  15. kontra

    kontra

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    usually, if the flight is overbooked and you were the lucky ones not to be checked in, you can demand for hotel accomodation and a confirmed seat on the next available flight. but, then again, it depends if the station manager is willing to help you out.

    i have seen cebu pacific do this a lot of times. specially on the last flight for the day to hongkong. kawawa naman ang mga kababayan natin na nagmamakaawa sa counters kasi mawawalan sila ng trabaho dahil hindi sila makabalik on time.

    kung hindi lang malaki ang price difference nila sa PAL, hindi ako sasakay sa kanila. i agree, even their stewardess are rude. yung mga pangit pa ang ganun.
     
  16. pogi

    pogi Nuon

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    ...several years back there was this airline na nag-crash somewhere southern Phils.
    ...it was en-route to its destination BUT crashed ON ANOTHER "air route" - it made flight deviation for the "simple" reason YATA of "ida-drop lang yung mechanic nila dun sa deviated destination" OR " pi-pick up-in yung mechanic dun sa deviated destination". On the way to "deviation"...LAGAPAK!

    All perished. Big news.
    The focus geared to bereaved family's consolation pays...NOT ON THE "THE FACT THAT IT DEVIATED FROM THE APPROVED ROUTE". CRIMINAL OFFENSE INI!

    2-3 years thereafter, a "very impeachable source" (ha!ha!ha!) made "bulong" to me, "ang yabang ng PR MAN ng airline na yun. IPINAGYAYABANG na maganda pagkaka-handle niya ng kaso na yun. NAWALA SA MEDIA. NAKALIMUTAN. WALANG NAPARUSAHAN. NAGBAYAD LANG".

    ...nakalimutan ko na kung anong HINAYUPAK na airline yun!!!
     
  17. Wp.22

    Wp.22

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    Zest Air/ Asian Spirit
    SEAIR
    Air philippines
    Cebu Pac
    PAL
     
  18. Wp.22

    Wp.22

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    Remember the cebu pacific taclobanflght na nalaglag yung buntot during landing touchdown
     
  19. akula

    akula BizDuc NM Millennium Member

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    Fafa...

    That would be the Cebu Pacific Flight 387, which crash in Mt. Sumagaya, near Claveria, Mis. Oriental. I was glued to my TV back then, hoping that it only landed on the ocean near Butuan. It was supposed to be a direct Manila - Cagayan de Oro flight, which as you stated 'drop-off' a mechanic, and they had to fly thru Butuan route, instead of thru Cebu Mactan, since they (flight crew) were not familiar with the air route. It took days to finally found the wreakage. There was even an initial rumor of hope that a few had survived. Most of the bodies were buried in Cagayan de Oro cemetery, which you can pass by on the way to the airport.
     
  20. sandman_sy

    sandman_sy

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    its 45 min before.. not an hour.. but i do remind myself to be there an hour nalang...

    Yeah.. i've heard "scary" stories of this... and this came from my in laws... and my own family.

    Sis in law...

    When they're flight was cancelled.. they were informed to que up to the ticketing office at the airport, and mind you..imagine how many people yan.. making things worse, the next early flight was almost fully booked. Making it a "first come first serve" thing. Good thing na.isip ng sis in law ko to call they're hotline and demand a ticket para hindi na cya nag.line up. They handled it poorly.. dami daw hindi naka.sakay on the next day...they should have booked new flight for them ... considering they were a LOT of them daw.

    Bro and Family

    My Family handed the e-ticket at the desk... boarding pass were issued... Once it was done... my sis had to breast feed her baby. So they went outside the terminal to the car with the yaya. then fed the baby... tapos when they were about to go in. Walang ticket yung YAYA... my sister went back to the desk and asked bakit wala.. kasama daw sa eticket. You know what they answered?? hindi nadaw maka.sakay yung yaya..coz late nadaw, bakit daw hindi nag.check... So my sister called my brother, My brother had to call the manager and "insisted" that they issue the ticket. Good thing hindi na.fully booked yung flight. coz if it had.. patay...

    Me.. i hope i never had to live through one of they're crazy ordeal...
     
    Last edited: Feb 6, 2010