I am thinking of changing careers to becoming a police dispatcher. Has anyone done this work? What can you tell me about it? And how to take that career path?
You put it so much better than I did.You must be an expert with NCIC and state CJ databases within a short period of time. Each dispatch suite, whether Motorola, Harris, or another software provider, has its nuances and issues.
You'll take a lot of abuse from callers, have conflicts with employees and the brass, you'll come to know every other calltaker/dispatcher/records specialist at other agencies, you'll be able to quote emergency numbers to utility providers, and recall officers' voices without ever meeting them.
You have to be very tolerant as well as able to accept a lot of dynamic and compiled stress. Gossip is a huge part of the culture, but you should be able to keep confidences.
Most dispatchers tend to gain weight and some get morbidly obese. Sitting for half a day is not healthy and expect to have urinary tract issues from having to hold your water for extended periods.
A good dispatcher is worth their weight in platinum and rarely ever appreciated for their work. If you decide to pursue the job, good luck!