Well at 6563 rounds my G19 firing pin broke. Purchased the gun new in February so sent Glock an email hoping they would just send me a new firing pin. A few days passed with no reply so I called them. The rep I spoke to wouldn't send the firing pin to me, said their policy would only allow the part to be sent to a Glock armorer for installation. I told him there wasn't one anywhere near me and he said I would have to send the gun back to them. He didn't offer a return label but I asked for one anyway. He said I would receive an email within a week or so with all the information. The more I thought about it I really didn't want to send my gun back for such a simple repair so I ordered a firing pin online last night. Today I received an email with the RMA and shipping label. I also received a reply to my original email to Glock requesting a firing pin. They said "We are sending you a new firing pin". So I guess they don't know what their policy is... I'll give it a few days to see if I actually receive one from Glock. In any case I will have a spare coming from Lone Wolf if all else fails.