Interesting forum this could become (Yoda-like, eh?). Now a bit of a rant related to an attempted online purchase the other evening. The offender will remain nameless, BTW. I Googled up a tennis bag I wanted and located just the ticket on a certain tennis site, reviewed the item, and placed an order. It showed the item IN STOCK. I received an email the NEXT day saying they were sorry that the item I ordered was no longer carried and that the manufacturer had discontinued to bag. They also said they would automatically cancel my order if they didn't hear back from me within twelve hours. They apologized if this was an inconvenience...well, yes it was! What's so hard about REMOVING items no longer carried from your online storefront? Wouldn't that cause less hassle for all? I found another, better/reliable source and ordered a better and larger bag for $10 more. It is crystal clear to me why some businesses remain and many fail...due to, in many cases, the simple/obvious things that no one but the customer seems to notice.