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Asian Call Center Workers Trained With US Tax Dollars

Discussion in 'The Okie Corral' started by pipedreams, Apr 19, 2012.

  1. pipedreams

    pipedreams Member

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    Our Government never ceases to amaze me.

    "Despite President Obama's recent call for companies to "insource" jobs sent overseas, it turns out that the federal government itself is spending millions of dollars to train foreign students for employment in some booming career fields--including working in offshore call centers that serve U.S. businesses."

    http://www.informationweek.com/news/global-cio/interviews/232900478

    The U.S. "has lost five hundred thousand call center jobs in the last five years," Congressman Tim Bishop (D-New York) stated.
     
    Last edited: Apr 19, 2012
  2. tongix

    tongix

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    So far they have better people like Pinos who can speak good english compared to Hindu Indians . I have a hard time understanding them on the phone.
     

  3. raven11

    raven11

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    I had to call Microsoft support once .. thank god my indian friend was there to translate
     
  4. tongix

    tongix

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    Pinos have better diction and grammar. Being a former US protectorate from 1898 to 1946 they love every bit to be Americans , and try very hard to speak proper english.
     
  5. devildog2067

    devildog2067

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    I literally just spent the last three weeks researching Congressman Bishop, H.R. 3596 (the United States Call Center Worker and Consumer Protection Act), and the call center industry in general.

    Five hundred thousand jobs is a very high estimate (the total number of overseas call center jobs serving the US is in the neighborhood of 700-800k, and remember that's the number that got built up over 15+ years). Job loss has slowed in recent years. 80%+ of call center jobs are still located here in the US.
     
    Last edited: Apr 19, 2012
  6. devildog2067

    devildog2067

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    PS: The linked article is full of inaccuracies, too.

    Call centers is a small part of BPO.
     
  7. devildog2067

    devildog2067

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    And speaking of BPO, ~60% of worldwide BPO (by revenue) is in the US, compared to ~7% in all of south Asia. It's true that some jobs have been outsourced, but the majority have not.
     
  8. pipedreams

    pipedreams Member

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    Guess that is something you should take up with the author.


    Editor At Large, InformationWeek
    Bio : Senior Editor Paul McDougall covers major tech companies such as Microsoft and IBM for InformationWeek and InformationWeek.com, and also keeps a close eye on the outsourcing and IT services markets.
    His journalistic interests include the impact of technology on emerging markets and the economies of the former Soviet Union and Eastern Europe. McDougall holds a B.A. from the University of British Columbia in Vancouver, where he studied political science and economics, and an M.A. in Journalism from New York University. He works and lives in Manhattan.
     
  9. devildog2067

    devildog2067

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    I should argue with the author about the definition of a word?

    When the author uses incorrect definitions of common business terms, he loses credibility.

    "Business Process Outsourcing" is the outsourcing of business processes. That's why it's called BPO. It includes activities like payroll, HR, accounting, and recruiting in addition to customer contact services.
     
  10. Climbhard

    Climbhard

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    A US based BPO company has never sent a single job overseas. It's the customers of the BPO companies, the telecom, banks, etc. that dictate where the jobs will go. They do it to remain globally competitive. Simply, there are no college educated workers in the US to hire at $140 a week. So get over it. Get retrained. These jobs are never coming back.
     
  11. fnfalman

    fnfalman Chicks Dig It

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    Dubya had his "migrant workers".

    Obama has his BPOs.
     
  12. pipedreams

    pipedreams Member

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    We have drifted way off the original subject. The article was about U.S. tax dollars being used to train foreigners to work in call centers in their country. If a company want to use foreign call centers that's their business as long as they do it on their dime.
    The OP was titled: Asian Call Center Workers Trained With US Tax Dollars