I photo copied the form from the training manual and then filled out the form and sent in my paperwork via snail mail. How long is the turn around from Glock? Its been weeks since I submitted my order for some parts. I called the 770-432-1202 number and some gatekeeper answered the phone. I explained I submitted my order and was looking for status and she kept sending me to "consumer parts" dept. That person tried to transfer me to someone else but hung up on me. Did this twice and gave up.