AppleCare outsources repairs to... BEST BUY!!!

Discussion in 'The Okie Corral' started by HalfHazzard, Aug 10, 2020.

  1. G30SF/F-250

    G30SF/F-250 Pinky Out Platinum Member

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  2. DaleGribble

    DaleGribble Liberals 'R Bad!!!!

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    An asylum near you.
    After my dealings with Best Buy versus my dealings with AppleCare, this is not going to go well for AppleCare customers.
     
  3. M2 Carbine

    M2 Carbine

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    I bought my first MAC desktop at Best Buy.

    I think Best Buy does the "AppleCare" around here.

    When the MAC "went to hell", a friend's "computer expert" got it running again, but it took him a while.
    The MAC still does "weird stuff" every now and then.
     
  4. Batesmotel

    Batesmotel

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    My daughter sent her laptop back to Best Buy for a repair. They outsourced it because so many of their techs have quit.
     
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  5. IamtheNRA

    IamtheNRA

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    Best Buy? The home of Geek Squad? NO, THANKS!
     
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  6. racerford

    racerford

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    This is a very common practice. It is called outsourcing, or using 3rd party contractors. Authorized service centers. It is done in almost every industry. Does Ford repair your truck? Does Ferrari repair your Ferrari? No in both cases. They have authorized service centers that do warranty repairs.

    Heck Apple does not manufacture the computers in the first place. They are manufactured for Apple by companies like FoxCon.

    People are ignorant, then they get upset over something like it is new, and it has been going on for like 100 years.
     
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  7. tarpleyg

    tarpleyg

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    HOW DARE THEY!

    OMG, what an entitled little *****. How much y'all wanna bet he's got a man-bun?
     
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  8. SleeperSS

    SleeperSS

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    They're not called man buns anymore...***** biscuits are the preferred name.
     
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  9. Aurora

    Aurora

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    Hades has frozen over.

    How the mighty have fallen.

    V.
     
  10. screwman

    screwman

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    Hell! UPS used to have a big computer service center in Kentucky. Did all Toshiba's work if I remember correctly.
     
  11. TBO

    TBO Why so serious? CLM

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    It's got to be 20 years ago I bought a desk top computer from Best Buy, solely for their in store repair setvice (I bought a plan).

    Computer had issues a year later and I dropped it off at the store for repair, smug in my service plan purchase which bipassed the usual complex and slow mailing process. I described the issue to the desk tech who was confident it was the power supply (simple repair, bolt a new one in).

    After 10 days I called... not done.

    After 18 days, not done. I spoke to a superior and discovered Best Buy had..... shipped my desktop out of state to a repair center...

    Better yet... when I followed up with the repair center (online only), they gave an estimate of "no longer than 30 days from arrival".

    I could instantly check the status online, but not speak to the repair center. I checked each day on status...it just sat there, no tech assigned... until the last day.

    It was assigned a tech on the last day, and fixed by the end of the day... power supply replaced.

    Best Buy, at that time, said they fix XYZ brand computers in store, but my brand gets shipped to a central repair facility (not mentioned at purchase).

    Last in store purchase of any computer product from me.

    Almost pushed me to :smoking:

    Sent from my Jack boot using Copatalk
     
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  12. jmohme

    jmohme

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    Apple uses authorized service centers all over the globe. Best Buy is but one very small cog in the Apple support system.
    This is nothing new and Apple is not alone in this practice.

    I pay for Apple Care on anything I buy from them.
    The important thing is that all of my Apple hardware has been very dependable and I have only had to use Apple Care when I screwed up and cracked a screen.
     
  13. tarpleyg

    tarpleyg

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    On the other side of the fence...

    I had a guy working for me in my department at work. He had worked at BB at some point before coming to us. He was really sharp--hated that he moved on. Anyway, he described once opening a desktop tower up and it exploded with live cockroaches who proceeded to scurry to any and all dark places in their little repair lab. So, the fault isn't always with one side LOL.
     
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  14. 686Owner

    686Owner NRA Life Member

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    Scott Bourne is wound a bit tight so I'm not surprised it came from him.

    It does kind of suck if they screw up your repair though.

    "In a place called Kentucky." Thanks Scott, I guess we're all not privileged enough to live in CA.
     
  15. TBO

    TBO Why so serious? CLM

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  16. SC Tiger

    SC Tiger As God as my witness, I thought turkeys could fly.

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    When you call Apple Support, the guy you're talking to is probably sitting in a beanbag chair eating Cheetos. And that was before the Coof.

    The hard part about electronics repairs is getting someone to do it and getting them to stand behind it. I doubt the repair itself is all that hard.

    If you press them (or just ask them even), they will tell you that some repairs aren't even done at the Apple Store. They send them out. To who - who can say? I have an Apple TV that has been a headache (probably last Apple TV I ever buy) and they did tell me on one call that if it needed repair I could either send it in or take it to an Apple store, and THEY would send it to be fixed.....
     
    Last edited: Aug 10, 2020
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  17. SC Tiger

    SC Tiger As God as my witness, I thought turkeys could fly.

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  18. G30SF/F-250

    G30SF/F-250 Pinky Out Platinum Member

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    2014 I left for a two month job and forgot my iPad at home. I decided to go to Best Buy and get a MacBook.

    A month later I am back at BB and tell dude this thing is a brick.

    Dude says I can fix it real quick. Starts typing.
    A few minutes later he says he will be right back and disappears with my computer.

    10 minutes later he reappeared and said it was locked up and would have to be sent off.

    I told him that I watch a lot of weird porn and thought Macs didn’t get viruses.

    He said they usually don’t.

    Get it back a couple weeks later.
    I never watched porn on it again.
     
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  19. HalfHazzard

    HalfHazzard Señor Member

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