Or a "secret" email address to like their VP of customer relations? I have an ongoing problem with one of their tablets and I've run up against an intransigent CS rep (in Costa Rica for God's sake ). From time to time I see those "secret" lists of contacts at big companies and I know this problem can be resolved if I can just get through to someone with alick of sense. HP has wasted literally five times the cost of a new retail machine fiddle-farting around. Thanks!