I ordered a holster on their website, they made for a very little carried pistol. They delivered 10 days later and it was an excellent product at a very good price.
I didn't correspond with them before the order.
I've have 2 of their holsters, the cloak tuck, and the 2.0 and am very pleased. Have you tried calling them? Here's their number.It took 4 weeks to get a holster for my Shield. But they also said it would take four weeks.