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A security guard at Ross followed me out...

Discussion in 'Cop Talk' started by GWSHARK, Feb 16, 2010.

  1. GWSHARK

    GWSHARK BITEYAHEADOFF

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    ... of the store and accused me of stealing a watch last Thursday night.

    Of course I had not stolen anything. Said watch was behind a locked case. My wife asked the clerk to open the case so she could view some earrings. While she was trying on the earrings a watch caught my eye. I asked the clerk to see the watch. Tried it on... liked the face, but didn't really like the band. Handed the watch back the the clerk... and headed into line to pay for the items in my basket. Clerk places watch back in case and locks it back... then walks earrings to counter (wife wanted them) I purchased about $150 worth of various items and we head out the door. I didn't realize it, but apparently the security guard is eye balling me the whole time.

    I got about five paces out the door when the security guard follows us out of the store and says (in a thick Indian accent) "would you like to pay for that watch". I didn't understand what he was saying at first and thought he was trying to tell me I could buy it at a discount or something. I say "no I didn't like the band." He repeats himself this time saying "you NEED to pay for that watch". I look through the window and back into the store and all of the people in the line are looking outside to see whats going to happen next. Thats when it clicks... he is accusing me of stealing the watch. I calmly tell him "the watch is in the case, she put it back in the case", while pointing through the store window to the clerk who showed us the items (who is oblivious as to what is going on). He says "you didn't pay for that watch." I tell him again "the watch is in the case." He rushes back into the store and appears to ask the clerk who helped us about the watch. She points towards the watch case and then he (without looking back at me goes back to standing at his post near the doors).

    My wife and I start heading back to my truck but every step I take feel my temperature rise. I hand her my bags... turn back to the store... get all the way back to the door... but then stop myself from going back in. Decided there was no sense in confronting him in that manner.

    Now 5 days later... I'm wondering if I should go back up there or call and talk to the manager just to express my displeasure with the situation or just let it ride. What say you?
     
    Last edited: Feb 16, 2010
  2. Dragoon44

    Dragoon44 Unfair Facist Lifetime Member

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    Call the store manager or their corporate office and explain what took place and that you resent being falsely accused of being a thief.
     

  3. TexasFats

    TexasFats NRA, TSRA, SAF

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    Dragoon's advice is great. I would add one more thing to that advice. When you call the manager, please explain, very politely, that your resentment over being falsely accused of theft is enough to preclude your continuing patronage of Ross. In other words, you will not shop at that store again.
     
  4. RickD6023

    RickD6023

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    I would have taken the $150 worth of goods right back into the store, called for the manager and demanded an immediate refund for the insult. On arriving home I would have contacted the corporate HQ and let them know of the event and my extreme displeasure.
     
  5. GWSHARK

    GWSHARK BITEYAHEADOFF

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    I think I might just do that. I usually don't like to tamper with peoples jobs.... but I might make an exception here.

    If he was really on top of things he would have checked the case before running out after me... or asked the lady who showed us the items before confronting me.
     
  6. Mhiett

    Mhiett God is Love.

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    I agree one hundred percent. There is no way o would allow them to keep a dime of my money.

    Now, should the inept LP guy be fired? Probably not. Jobs are hard to find right now. He should definately be reprimanded, and further training on shoplift spotting should be done.

    A written apology wouldn't hurt either.
     
  7. TBO

    TBO Why so serious? CLM

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    Were you racially profiled?
     
  8. Cody Jarrett

    Cody Jarrett

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    I would just let it go.
     
  9. GWSHARK

    GWSHARK BITEYAHEADOFF

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    No, I'm tall. It was because I'm tall.

    But seriously, my guess is he thought we were trying distract the clerk by simultaneously asking to view items. When I worked in retail (urban clothing) way back when... we would get the two+ person teams coming in all the time trying to distract you while the other person tries to pocket something.
     
  10. Bado

    Bado

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    "Milk Jug" beat down is in order.
     
  11. Pepper45

    Pepper45

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    That guy is unemployed. I have a friend who is a loss prevention manager for a chain of stores, and they have zero tolerance for what call "bad stops". It's almost an industry standard, if you stop someone without cause, you're looking for work.
     
  12. GWSHARK

    GWSHARK BITEYAHEADOFF

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    At that point I would be punishing myself for his mistake though... My wife wanted the earrings.... I liked the the shirts I found. I couldn't wait to show my daughter the cute pink sneakers I found for her etc. The funny thing was I was real close to buying the watch too. I liked it... but didn't love it. I've been trying to do better with impulse purchases... so as I handed it back to the clerk I told my wife if I really want it I'd come back for it next week. Now that I definitely don't plan on doing anymore... but returning the goods would have hurt me more than it had an impact on them.
     
  13. Bushido5150

    Bushido5150

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    Never talk to the pol..... oh wait he was a :mallninja:

    I would just leave it alone, the guy made a mistake. Although he didn't have the stones to apologize you really aren't suffering right now because of his actions.
    The most that should be done is talk to a supervisor and advise them of the situation so they can better train the guy or take actions if it has been a reoccurring problem.
     
  14. WarCry

    WarCry

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    Two parts as I see it...

    1) I wouldn't have been bothered by a security guard asking me to hold up, there might be problem and he needs to check it out. Flat out accusing doesn't work, but even there, that's a personality thing. I've been accused of shoplifting before and just waited patiently until they figured it out. No harm, no foul, everyone makes mistakes. Sure, attitude could have been better, but such is life.

    but the real problem to ME would be...

    2) after establishing that all was good, he should have felt obliged to at least come out and tell you it was all clear. Even without an apology (which is what SHOULD have happened), how do you know he didn't call the police to investigate? Do you wait to see? Do you leave and risk being charged with fleeing?

    The security guard took what could have been a slightly embarrassing and inconvenient misunderstanding and made it into a federal case, then compounded it by not making sure it was all cleared up before you left.

    I don't know if it should cost him his job, but you should contact the store manager, at the VERY least, to get a little better training for him.
     
  15. MeefZah

    MeefZah Cover is Code 3

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    Not too sound disrespectful to you, but let it go, who really cares? It took 5 minutes of your time, the guy made an honest mistake, right? He wasn't selectively targeting you. Trust me, you complain, karma is gonna drop some nasty **** on you at your job.
     
  16. GWSHARK

    GWSHARK BITEYAHEADOFF

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    voicing a complaint would cause me bad karma? I could see if I cussed him out... or put hands on him... but seems like voicing a complaint would be the proper channel for handling this if I decided to take action.
     
  17. G17Man

    G17Man Millennium Member

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    I probably would have gone in to the store immediately and made a big deal out of it. Being stopped and falsely accused of theft by security is a slap in the face for sure.

    OT: A Walmart employee once physically restrained me from leaving the store because I refused to dig out the receipt and show it to her (she demanded a receipt because everything in my cart was not in a bag - 40 lb bags of cat litter were not in a bag). She was looking for a new job that afternoon. I wouldn't have made a big deal about it if she had been polite and just asked, but she physically restrained me when I told her that the receipt was put away in my wallet and I was in a hurry. BUT, she was a complete jerk and she broke the law so I got pissed.

    In the OP's case, I think a well written letter to the corporate office is a proper response. Names of employees would certainly help.
     
  18. Hedo1

    Hedo1

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    Vertically profiled then....:cool:

    It's insulting but I'd let it pass. Not worth the time. Might give him a nasty look if you go back but otherwise just doesn't seem worth the time.
     
  19. Kadetklapp

    Kadetklapp Methberry PD

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    You can bet I would have climbed that guy. Right thing to do? No. But unfortunately I take things like that personally, ESPECIALLY when the Loss Prevention Specialist failed to apologize for his failure in correctly doing his job and making you look like a fool.
     
  20. Bobshouse

    Bobshouse

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    Go back there and buy some stuff...as you walk by him, stop and yell "HEY, SEE, IM NOT STEALING ANYTHING, OK? ARE YOU GOING TO CHASE ME OUT OF THE STORE AGAIN? ARE YOU GOING TO ACCUSE ME AND THEN WALK AWAY WHEN YOUR WRONG?"

    That's if he is still employed there when you go back, surely someone had to mention the incident to a supervisor or he has probably had several since.