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Who's been to Smyrna for Service?

Discussion in 'General Glocking' started by DaBurna, Jan 29, 2013.


  1. DaBurna

    DaBurna
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    Joined:
    Jun 8, 2008
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    Bama Boy
    I'm thinking about riding over to Smryna to Glock Inc. to have my G22 restored to Factory Specs. I bought a G22 last summer as a local PD Trade in, only later to discover it had the NY2 trigger. What's your experience been like? Could I get them to install the 4.5lb trigger or will I get the OEM 5.5? What's the cost difference if I want that upgrade?:dunno:
     

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  2. faawrenchbndr

    faawrenchbndr
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    DirtyThirty fan
    CLM

    Joined:
    Nov 24, 2005
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    Troy
    Not sure if they will install the - connector or not.
    Last time I was there, they replaced all internals & I walked out with
    three new mags. All free, got some brochures, key chains & pens.
     

  3. JBP55

    JBP55
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    Joined:
    Mar 4, 2007
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    Location:
    Louisiana
    Never made the 1,000 mile round trip, I service mine and many others. I have contacted Glock on behalf of others with old Glocks that needed factory service such as receiver issues on the E series. If I lived close I would like to see the facility.
     
  4. GeorgiaGlocker

    GeorgiaGlocker
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    Incirlik AB

    Joined:
    Jan 13, 2006
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    I have been but its been a couple of years back. I took my glocks to check for upgrades and was there for about an hour. The folks there were very nice and helpful. When the tech came out with my guns, we talked about ammo for a few minutes. I left with updated glocks at no charge and a glock annual.
     
  5. glock2740

    glock2740
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    Gun lover.

    Joined:
    Jun 19, 2008
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    NW Ark.
    I went a couple of times when I was working in Atlanta a couple of years ago, just for the heck of it. :cool:

    [​IMG]

    [​IMG]

    [​IMG]
     
  6. hsprincipal

    hsprincipal
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    Had night sights installed this summer. Updates were added at no charge. Great experience took about an hour.
     
    #6 hsprincipal, Jan 29, 2013
    Last edited: Jan 29, 2013
  7. Providence

    Providence
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    Joined:
    Feb 5, 2011
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    Location:
    Woodstock, GA
    I can't answer your trigger question, but I've been to the Smyrna headquarters a couple of times. Both trips were great. The Glock people were very nice and efficient. Both trips took about an hour. Maybe a little longer. I'll go back without hesitation.

    and... there is a Chick-Fil-a close by!
     
  8. Npowers66

    Npowers66
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    Joined:
    Sep 30, 2012
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    Location:
    Georgia
    I have been a ton of times. Sometimes I find reasons to go. The will upgrade everything for free. They will lighten the trigger only if you are Leo
     
  9. fortheboys

    fortheboys
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    Feb 21, 2004
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    New Jersey
    Why don't you just call them??
    They are very receptive to phone calls.
     
  10. FYRELT

    FYRELT
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    Apr 14, 2005
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    Location:
    TENNESSEE
    i have been their several times,the last time i walked in the door and told the lady what i was their for and she told me it would be about ten min. before someone would be able to help me,in about two min a man came out of the office and ask if someone was helping me and i told him i was told him it would be about ten min,he said that was to long,he when back and got someone and my gun was fixed in about fifteen min.

    great service.:wow:
     
  11. plouffedaddy

    plouffedaddy
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    Joined:
    Apr 1, 2011
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    Location:
    Carolina
    I'll be in Atlanta next month and I'm going for the 1st time. I have a G21SF w/1913 rail that has the 'sticky' mag release they are known for but I'm too cheap to send it in. We'll see what they do with it....:dunno:
     
  12. SCC

    SCC
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    Member Me

    Joined:
    Jun 10, 2007
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    Location:
    kennesaw GA.
    they will only put the 4.5 in a gun that came from the factory with the 4.5 (24 - 17-L - 34 -35 )
     
  13. Buckshot Barry

    Buckshot Barry
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    Joined:
    Jul 19, 2004
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    Location:
    24 miles from the Mothership
    I've been to Glock inc. in Smyrna about 5 times, the last was this past summer for night sights on 3 older Glocks. Something like $58 each. Great experience.

    There was one little item though :crying:

    One of the Glocks was a Gen 2.5 27 that I purchased new in the mid 1990's. The tech put in the latest RSA. The one that looks like a current Gen 4. Well wouldn't you know it, the next trip to the range I was having the slide fail to go fully in to battery. I found the previous design on eBay and all is well with that 27 again.
     
  14. boostmiser

    boostmiser
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    Aug 21, 2006
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    Good thread. I'll be in Marietta this summer and didn't realize it's a 15 minute drive to Glock. I think I'll have to stop by. Is there anything else to see there, like a factory tour or something?
     
  15. Buckshot Barry

    Buckshot Barry
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    Joined:
    Jul 19, 2004
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    Location:
    24 miles from the Mothership
    Sorry, no factory tour. Extremely nice people. Security is as expected. Guns are made safe at the guard station, then you go to a building with a waiting area. Tech will meet you there. There is often a video playing about the beginning of Glock. You might get a few freebies, like Glock Annual magazines, etc.

    I think you need to have some "business" to do to get this far. No parts are sold, so you will probably need to have a pistol or at least some mags that need overhauling with you.
     
  16. MotorCityBear

    MotorCityBear
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    Joined:
    Jun 1, 2011
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    I was just there last week for some night-sights. As has been mentioned above the service is top notch. They added a +2 floor plate to my mag for no charge and added the extended mag release, also at no charge.

    The place has grown a lot since my last trip a few months back. They bought the property across the street and built a walking bridge so employees have room to park. They told me they have tripled in size in the last 18 months.

    They treat you right.
     
  17. MattyIce

    MattyIce
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    Jan 17, 2012
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    Location:
    Alpharetta, GA
    What did they charge for night sights? I have a 23 and 19 that could use them. Might make for a good field trip with the fiancé, who is also a big fan of Glock.
     
  18. Nutt51

    Nutt51
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    Joined:
    Dec 3, 2008
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    Location:
    Great State Of Georgia
    Excellent experience and customer service is A1.

    You're not there long enough to get bored. I had some
    work done and night sights installed on my G17, which took
    all of about 20 minutes. As I sat in the small waiting area,
    almost every employee that came through stopped and asked
    if I was being helped, that is good customer service.

    I would have paid extra just to be able to go in the back and
    see how the operation works, but all in all, no complaints.
     
  19. BamaBud

    BamaBud
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    NRA Life Member

    Joined:
    Sep 25, 2007
    2,574
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    Location:
    Heart of Dixie
    Very helpful folks.

    I've been a few times. I take several pistols each time for updates. I drop them off, and go run errands. Come back in 3-4 hours.

    Everything is taken care of and the tech (or techs) explain what they did. Never been any charges, despite many updates/upgrades.

    Overall, a good experience.
     
  20. MotorCityBear

    MotorCityBear
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    Joined:
    Jun 1, 2011
    123
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    The Glock night sights are $57 installed. They have a 15 year warranty but told me if I ever have any issues with them to bring the gun back and they will replace them. They really do treat you right if you go.

    The security guard, where you check in has all kinds of Glock goodies that he will give you. He gave me a 2013 Glock calendar, Glock buyers guide, key chain, and an embroidered Glock patch.
     
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