Privacy guaranteed - Your email is not shared with anyone.

Welcome to Glock Forum at

Why should YOU join our forums?

  • Connect with other Glock Enthusiasts
  • Read up on the latest product reviews
  • Make new friends to go shooting with!
  • Becoming a member is FREE and EASY

Glock Talk is the #1 site to discuss the world’s most popular pistol, chat about firearms, accessories and more.

The Glock Management Team

Discussion in 'General Glocking' started by Riverkilt, Nov 9, 2012.

  1. I'm an olde guy. Spent years in Corporate America with large Fortune 500 outfits. But I don't underestand "Corporate Austria." Glock is a large corporation who's built a reputation for quality and reliability. This month I finally broke down and ordered one of their products (G26 Gen 4). My local dealer brought it in from a large distributor in South Carolina. I take it to the range and nearly every spent casing ejects into my face or head. Funny, cute, but not cool. So I get online and find out its somehow my fault out that it does this out of the box. I've failed to have the extractor replaced after paying a LOT of money for a supposedly quality product. Oh, and I'm for sure shooting the wrong ammo....

    What I wanna know is what is up with Glock Management, Design, Quality Control? How can such a huge corporation with such a huge reputation for quality let a defect like this slip through so many stages of development then unleash it onto their customers? Despite the "Mine shoots fine" posts there are thousands of "Mine ejects cases into my face" posts. I can't believe this didn't happen back in Austria when the Gen 4s were being developed.

    I know about it all being my fault somehow. What I wanna know about as a new guy is WHO is running this corporation that allowed such a wide ranging disaster to happen. Do they not care? Are they aloof because of their long standing reputation? Are they incompetent? Are employees afraid to point out problems?

    Serious. I wanna know about the folks who run the Glock Corp these days. Don't need comments on polishing my extractor or changing ammo or limp wristing...Lots of threads on that on lots of forums. I'm curious about how such a marketing disaster could make it though all the development stages, testing, manufacturing without someone saying, "Hey, these things spit the case in the customers face!"

  2. Bruce M

    Bruce M

    Jan 3, 2010
    S FL
    I am going to go out on a limb here and take a completely wild guess that Glock did not know they had a problem until after the guns were in circulation. I am thinking the better question may be when did they go from hearing about the problem and ignoring it to admitting it exists and do they actually know exactly what is the root cause of the problem.

  3. Sorry to here about your problem with the new Gen 4.

    Glock is fixing the problem, but I agree the problem should not exist. Watch this video. It is very well done and it may help you decide your next step. This guy is a member here on GT. Good Luck.

    [ame=""]Glock Fixed It! Gen 4 G17 (Part 2) - YouTube[/ame]
  4. dhgeyer


    Jul 15, 2011
    A little off topic, but actually not off topic at all. The same thing has happened at BMW, in particular in the motorcycle end of things. In the 1970's through about 2005 or so, they had the same kind of high tech, bulletproof reputation that Glock had until recently.

    I won't list in detail all the issues that BMW bikes have had. I will just mention one: final drive failures. There is a specialized competition that some motorcyclists compete in. It's called "Iron Butt". The idea is to ride insane amounts of miles, day in and day out. One typical goal is called the "50CC". Ride coast to coast in 50 hours. That's 50 hours elapsed, not saddle time. Leave the East Coast 8:00 AM Monday, arrive West Coast by 10:00 AM Wednesday. The Iron Butt riders have a rally every 2 years. In order to place, never mind win, you must average over 1000 miles per day
    for about 2 weeks. I describe this because it is a test not only of the rider, but also of the machines. People pay attention to what brand does well in the Iron Butt rallies. BMW absolutely dominated these events for years, no, decades. In the last few years they have all but become a laughingstock because they have had so many final drive failures.

    Like Glock, a lot of buyers aren't aware of the current problems and go ahead and buy based on established reputation.

    Why is this relevant to a Glock handgun forum? Because the corporate response has been about the same. Denial. Blame it on the user (improper maintenance). Blame it on the dealer. Don't release any statistics as to how widespread it is. Don't stand behind the product. Don't eat a bad bunch of parts: use them up and send them out. Sound familiar?

    It seem that a lot of large, established companies have abandoned long term success oriented goals in favor of a quick buck. Maximize near term gain at the expense of everything else. Big bucks and bonuses at the top, and they can retire.

    In the end, those companies will pay.
  5. Thanks for the video - for some reason is shuts down. Will try it from work later.

    There IS a spent case in my Glock Box with the pistol. So someone (or something?) test fired it before shipping. Seems if for every one who posted about getting hit in the face with the ejected cases that the poor employee testfiring before shipping is getting hit in the face too....???

    Whatever the case there should be some type of final inspection, random testing of every so many finished pistols, etc etc before shipping. Somewhere along the line from the start of "Lets change this" to shipping you'd think there'd be an inspection to see how the new idea is working.

    Maybe budget cuts..."We're so good we don't need to double check our product?"
    Last edited: Nov 9, 2012
  6. bac1023


    Sep 26, 2004
    I think the problems are being fixed, but Glock definitely dropped a few notches in my eyes. It never should have happened and I find it inexcusable.

    I'm sticking with my mid 2000's gen 3 models.
  7. F106 Fan

    F106 Fan

    Oct 19, 2011
    If the problem was limited to Gen 4s, the solution would be easy: quit making them and sell Gen 3s until the problem is fixed.

    Unfortunately, Glock successfully migrated the problem back to the Gen 3s and they did it in such a way that the only known solution is to replace the Gen 3 with a Gen 4. Now the Gen 3 buyer has a Gen 4 with all its issues but it is possible to fix a Gen 4, maybe...

    But what about the folks in California? Gen 4s can't come into California so the popular fix for late model Gen 3s won't work. That leaves us stuck!

    Well, not stuck, exactly: There are Sigs and XDs and S&Ws and Berettas and... And that's the fix! The Glock name just isn't that important. I would take an XD hands down over a Glock any day of the week!

    I've only got, perhaps, 300 rounds through my G21SF. It works well although the ejection is not nearly as robust as my Sig P220. But it works. For now... I don't know what will happen when I get to the 1000 round mark. An awful lot of guns start to fail around that point but the good news is that I don't shoot it very often so it may be years before I get there.

    I bought the G21SF because I had 'heard' that Glocks were great! Everybody had ball caps and T-shirts with 'Perfection' written all over them. I did not search the Internet (my bad!) and I just bought one to see how they worked.

    The good news is that Glocks are cheap. I can afford to dump the gun for whatever I can get and still not be out very much money. I'm not at that point but I won't be taking a very big loss.

  8. Bilrus61


    Jan 1, 2012
    I would guess the guy that test fires them looks like the guy in the movie "Robot Monster" from 1954. Someone that isn't on dail-up like me needs to post a pic of him!

    I doubt Glock has fixed it. They won't try until it starts to impact sales and I doubt that has happened yet. Another year or two and it will however, as talk at shows/gunshops/ranges starts to get around. Then we will see the Gen 5 and all will be well. Just have to wait it out. I was going to get a G34 to go along with my G26 but now I'm going to trade my G26 late Gen3 off for a Sig 938 or a S&W 28 and replace the G26 with my Sig 230. I'm in a wheelchair and the brass lands in my lap on my legs with the G 26.
  9. clarkz71


    Aug 24, 2012
    South Florida
    Here you go................

    Last edited: Nov 9, 2012
  10. Crack me up on the test fire guy. Think you folks are right. The only fix may be to sell the new Glock and go back to another Beretta or Kel-Tec or Smith and Wesson or Colt.

    Did email Glock customer service. Will see what they suggest - if anything.

    And, I too, am guilty about skipping over the sites about Glock problems. Bought off on what my friends say about them.

    So...we'll see....
  11. As I sit and wait for the 3rd gen Glock extractor from Apex...the P-30 and PPQ are looking real good about now.


  12. 4Rules


    Mar 11, 2012
    If you're really serious, and you really want to know what has happened to Glock, you could just give in and read the book.


    It's not the whole story, but it's a pretty good start.
  13. The brains behind the original Glock design, Wilhelm Bubits, is long gone. The current crop of talent... isn't. The company took the work of a brilliant firearms designer and tried to improve it with a bunch of generic engineers.
  14. PM720


    Apr 2, 2011
    Vegas Baby!
    I don't think you can lay this all on Glock. Ever heard of exploding Pinto's? Ford Mustangs transmission issues? Toyota throttles sticking/ I just read that Jeep is recalling 940,000 vehicles! :wow: I run a small electronics manufacturing company and we test everything before it ships. We spend months in R&D trying to find all the bugs and we still get bit sometimes by variances in certain applications that simply do not show up in our testing. Caca happens sometimes. As for the guy firing the test cases, I am not sure how much of an issue he is going to see firing 2 rounds per gun. :dunno:

  15. tbc


    Aug 20, 2012
    My guess is that consistent ejection was never a part of their design criteria.

    Sent from iPhone through Tapatalk
  16. Pretty tough to draw a parallel between a complex electronic component with a multitude of applications and feedback, and a couple of levers and inclined planes with basically one application.

    And yes, the exploding Pintos were Ford's fault.
    Last edited: Nov 9, 2012
  17. samurairabbi

    samurairabbi Dungeon Schmuck

    Dec 31, 1998
    Indianapolis, IN
    Your life has been spent in Fortune 500 outfits; Glock is a privately held company. That is a massive difference in outlook.

    The Glock company is superbly profitable, but it is actually a small company that has a way of coining money. A small, yet rich, privately held company is vulnerable to the idiosyncracies of its owner.

    Barrett estimated the value of the Glock company at around 8-900 million dollars. A big number, but actually just middle of the road compared to large industrial publicly held outfits.
  18. Thanks for the book link. Didn't know it existed.

    The cases from the first two rounds I fired out of the box hit me in the face...I'm guessing so did the round the test fire guy fired...unless its some machine that does it.

    No word back from Glock yet. Imagine they'll get to it after the holiday.

    Did get by my dealers to see what he'd give me for it, but the owner was out. Been looking at a LOT of options again.
    Last edited: Nov 9, 2012


    Feb 1, 2012
    Glock can't analyze the issue because it has SO many variables, the biggest of which is that these ****ball extractors they are producing don't lose their spec for 1000+ rounds.

    So customer X gets his new Gen4 Glock and comes on GlockTalk and says "you idiots are crazy my new Gen4 is fine" and then on the 1,001th round it starts flinging brass at his retina. Then he bumps his old **** thread and says "yea sorry my gun is ejecting badly now", but it is irrelevant because the thread has already devolved into some "youre a weak wristed *****" versus "I've had 14 Glocks and this is the only one that gives me problems".

    Then the customer pays their hard earned money to send their Glock back to Georgia to be inspected by Glock technicians. The technicians put his Glock in the giant pile of other Glocks on warranty repair backorder. When it is finally his Glocks time to get inspected, the techs load up two magazines of Blazer brass and fire them downrange. If it throws brass erratically, they just swap out the ejector and extractor and call it a day.
    He gets it back 6 weeks later with a note that says "inspected", and then takes it to the range the next weekend only to find that it has the same problem, if not worse.

    He gets upset that he paid $50 to ship his Glock back to the factory only to have it return with the same problem after it has been "inspected". He calls Glock up the next day and asks what should be done, and the person answering the phone instructs him to send it in again. He says "why should I send it in?? I just sent it in and you guys didn't fix the problem and now I'm out of money. I feel like you should be paying for the shipping back and forth to the factory", but the person on the phone has been instructed by their boss not to give out any more free RMAs. But the guy gets upset when he is told "no more RMAs" because his co-workers friends cousins neighbor, Ralph, got his Glock RMAed no problem. He calls Glock back 6 more times over the next week in hopes of getting a "generous" CS rep, but, alas he has no luck.

    He gets upset but realizes the damage is done. He takes it to the range a few times over the next year but knows in his heart that he can honestly never recommend a Glock to any one of his friends ever again.

    Then he finds out that this company called APEX is making a tiny piece of metal called an extractor that supposedly fixes the problem in his brand new Glock. He finally sees that they are in stock (after hearing about them for months) and notices that APEX is charging an absurd ****ing $60!~!!!!!! FOR A PIECE OF METAL 1 INCH IN DIAMETER!!! "Why should I have to pay for this?" he thinks to himself. "Glock should be paying for this."

    He finally saves up $60 and waits 3 more weeks and gets his APEX extractor in the mail. He pops it in and, finally, the next weekend is he able to go shooting again. All of his casings are ejected strongly to the 4 o'clock, just like his Gen3 RTF2 made in 2009.

    He thinks to himself, "Ah, Glock perfection."
  20. SJ 40

    SJ 40

    Jan 17, 2011
    You Nailed it ! SJ 40