I was having failure to feeds on first round with my springfield and have tried multiple magazines and ammunition. The round was failing to feed on first round with fmj and hollow points, it would fail to feed if I sling shot the first round or allow from a slide stop position. I couldn't figure it out. It was catching on the feed ramp and no where near the barrel and feed ramp. It was just catching on the feed ramp, I am not skilled enough or have the brass to polish or attempt to try and fix the problem. So I bit the bullet (sort of speak) and called springfield and explained my problem. They sent me a package stamp and told me to ship it to them free of charge and should have it back in 2 to 4 weeks. They were the nicest customer service I have ever dealt with, no snobbery or anything that I have gotten before from other customer service representatives. I even got information for checkering the front strap and putting night sights on. All I can say is that I am very impressed with Springfield customer service and can not explain the satisfaction I received. I will buy Springfield 1911's with out hesitation. Sorry for the long post but I felt that I should post how outstanding the Springfield company has been to me. I would recommend Springfield firearms to anyone.