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Springfield arms as a company

Discussion in 'General Firearms Forum' started by DAKA, Feb 10, 2013.

  1. I have a new XD S..first time at the range it was pinching my trigger finger near the guard....I fired another shooters XD s and did not have the problem...the range officer and 2 others had the same finger problem with my gun,
    I called SPRINGFIELD and they e mailed a FEDEX label to return the gun
    I received the gun back yesterday (less than 2 weeks total time) and dry firing it seems to be OK...I'll have it at the range on tuesday.
    My point is that they replaced the trigger assembly, and paid for shipping BOTH ways.
    This is how a GOOD company operates....
    KUDOS SPRINGFIELD
     
    Last edited: Feb 10, 2013
  2. Three-Five-Seven

    Three-Five-Seven Señor Mombo Millennium Member

    2,727
    34
    Aug 8, 1999
    Great Southwest
    Best service I've ever had with a shooting sport related company is from Springfield. That's saying a lot when you consider the legendary service people get from RCBS and Dillon.

    Their guns are good, but their service is even better.
     


  3. Beretta92guy

    Beretta92guy

    1,642
    10
    Nov 15, 2011
    thats one reason i have two XD pistols...

    great company!!!
     
  4. TSAX

    TSAX USAF Vet

    10,162
    7
    Jun 5, 2010
    Springfield Armory has the best customer service in the industry hands down.





    :50cal:
     
  5. RGbiker

    RGbiker

    1,506
    5
    Oct 12, 2009
    Arizona
    Springfield CS is top notch.

    I had feeding issues with two 7 round magazines I bought from Top Gun Supply. I phones SA, explained the problem, told them where I bought the mags and SA emailed me a mailer to return the 7 rounders to them at their expense.

    They Fed Ex'd me two new XDs 7 round magazines at their expense.

    IMO, outstanding service.
     
  6. F_G

    F_G

    1,050
    62
    Jan 11, 2010
    Crown King, AZ
    Good to know. I only have one SA right now, an XDS .45, but I plan on buying an XDS in 9mm as soon as they become available.
     
  7. bac1023

    bac1023

    102,310
    2,689
    Sep 26, 2004
    PA
    Very good to hear. I hope it works well at the range.
     
  8. skeeter7

    skeeter7 Brass Vulture

    10,266
    142
    Nov 13, 2010
    Rhode Island
    I will also agree with others and say that Springfield Armory has the best customer service of all the firearm manufacturers I have dealt with. They have sent out parts for me no questions asked a couple times and I received the parts with two days both times. I was impressed.
     
  9. Bruce M

    Bruce M

    39,330
    10,103
    Jan 3, 2010
    S FL
    Hope to read that the problem has gone away when you shoot it.
     
  10. MajorD

    MajorD

    2,382
    104
    Aug 16, 2010
    they do have great service as everyone here states,and generally good to excellent quality products. however, if the guns were right to begin with you would not need CS.
    SA is a glorified import house with product built overseas that charges prices comparable to those for American built products. All while putting out deceptive advertising that conceals the fact nothing they make is entirely American made.
    If they said look at all our great quality Brazilian and Croatian made product I would be 100 % for them.
    when they did things in the past like putting the imbel brazil stamp on the bottom of the dust cover of a 1911 where few will notice while marketing the "oldest name in American Firearms" they put a bad taste in my mouth.
     
  11. SpringerTGO

    SpringerTGO

    2,677
    259
    Jul 30, 2011
    My TGO1 was right to begin with. However, it had the same ambi safety issues every 1911 manufacturer (except Wilson) has. Being left handed, I needed a better safety. I contacted Springfield, they Fedex'd my TGO back, acquired a Bullet Proof safety from Wilson, and Fedex'd the TGO1 back to me.
    The TGO1 is arguably the best 1911 in it's price range, and Springfield's service is second to none.

    PM me if you want to know how Nighthawk handled the same issue.
     
  12. AS A COMPANY..... is what I was referring...
    No matter where the guns are made....they stand behind their products.
     
  13. nbkky71

    nbkky71

    224
    2
    Jun 24, 2003
    Davidson, NC
    Hey Daka... after reading your post I know you're referring to Springfield Armory, Inc.

    But there actually was a Springfield Arms Co. back in the 30's that used to make affordable smallbore rifles and shotguns. They were acquired by J. Stevens Company and eventually Savage Arms.