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Ruger Customer Service-WOW!

Discussion in '1911 Forums' started by ashecht, Oct 29, 2013.


  1. ca survivor

    ca survivor
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    Joined:
    Dec 25, 2011
    8,431
    55
    Location:
    Florida
    MY Ruger LCP went back 2 times, one on my dime, still will not fire a full magazine with out two or three jams, no Rugers for me, glad it worked for you
     

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  2. vettes

    vettes
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    Joined:
    Jun 7, 2013
    73
    11
    Location:
    Gulf Shores, Al
    I have a good friend that was, (now retired) a cop in SO CAL. His first service gun was a Ruger Security Six .357. He kept that gun for twenty years. He shot it weekly with full house rounds until lead and powder started blowing out the sides of the cylinder. The forcing cone was shot out along with the timing. He sent it back to ruger to see if they could fix it with the expectation he would pay for the repairs. He got it back 3 months later looking like it was brand new out of the box but had the same serial number. Ruger did not charge him a dime. He paid shipping to them and they paid the return shipping. That is good CS.
     

  3. Paul7

    Paul7
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    New Guy

    Joined:
    Dec 16, 2004
    14,781
    1,272
    Location:
    East of Eden
    Tell them you want a refund.

    I replaced my LCP with a Colt Pocketlite .380, a MUCH better gun.
     
    #23 Paul7, Nov 6, 2013
    Last edited: Nov 6, 2013
  4. Thomasc18

    Thomasc18
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    NRA Life Member

    Joined:
    Mar 6, 2012
    412
    3
    Location:
    Alabama
    They do have great service. My 870 was having a hard time extracting low brass. So I called them up and they sent me a new barrel and told me to do what I wanted with the old. Another time they sent me new mag extensions for my SR 22. Great service. Which is why I'll continue to buy from them.
     
  5. HKUSP9SD

    HKUSP9SD
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    Joined:
    Aug 18, 2012
    171
    14
    Location:
    AZ
    Ruger has become one of my favorite companies. I had an sr22 pistol that came with a bad magazine. It wouldn't engage the magazine disconnect so even fully inserted it wouldnt fire. One phone call and the next day they sent a new mag and an envelope to send the bad one back.
     
  6. 257 roberts

    257 roberts
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    Joined:
    Mar 18, 2012
    484
    1
    the only gun I ever sent back to any company was my LCP during the first recall ( gun worked fine but sent it back anyway)I got it back along with a hat and spare magazine!!...good fast service
     
  7. NMG26

    NMG26
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    Joined:
    Jul 24, 2010
    7,185
    198
    Location:
    NM
    Good thread. I bought a SR1911 over the weekend and am glad to hear they back their product so well. I have not shot it yet...................crazy goings on and all are not letting be get to the range like I need to. I have 3 other Rugers and have never had an issue with them.
     
  8. GWG19

    GWG19
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    Joined:
    Jan 28, 2012
    592
    24
    Location:
    Huntsville Al
    I sent a LCP back that was one the first ones, don't remember the recall. They did send me and extra mag with the pinky grip on it.
    Sent two different Blackhawks back that had timing issues after 8 years of shooting them two times a month in a matches. Fixed them at no cost to me.

    Recently sent a New Vaquero back that has been shot hard a bunch. Was not locking up. Again repaired at no cost.

    Don't guess I can complain about their warrenty or CS.
     
    #28 GWG19, Nov 11, 2013
    Last edited: Nov 11, 2013
  9. seamaster

    seamaster
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    Joined:
    Feb 19, 2003
    2,226
    220
    They have my rifle for over three weeks and still haven't touched it. I'm not impressed.

    My last CS experience was with S&W and they had my gun repaired and back to me within a week. They are tops in my book.
     
  10. tnhawk

    tnhawk
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    Joined:
    Oct 25, 2009
    350
    12
    Location:
    SW Tennessee
    Ruger quality has always been good enough I haven't needed their service.:supergrin:
     
  11. ashecht

    ashecht
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    Joined:
    Feb 10, 2010
    1,720
    46
    Location:
    Charlotte NC
    Anything mechanical, is prone to break, not function properly, or be defective somehow upon receipt. Customer service is the reaction to those enevitable breakdowns in the process.
     
  12. ashecht

    ashecht
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    Joined:
    Feb 10, 2010
    1,720
    46
    Location:
    Charlotte NC
    I hear plenty of Kimber and Para owner *****ing about Thierry guns which cost remix what an SR costs
     
  13. quantico

    quantico
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    1911 lover
    Millennium Member

    Joined:
    Sep 15, 1999
    3,885
    83
    Location:
    Wisconsin
    I have only had three gun issues in the last 30 plus years of owning guns.

    marlin model 60 that had springs wear out.

    colt trooper 357 mag that was so out of spec that it could not fire double action. also cut the top strap 3/4 thru firing it a ton of rounds.

    my sig 238 needed the new stronger recoil spring that sig figured out the gun needed.

    should have sent the colt back a second time. It came back junk and got sold fast.

    sig sent me a spring after a polite call to them.

    marlin was always junk..and I just sold it cheap to unload it.


    So after more than 60 guns that I have owned ( more or less guess ) That is my complete history of gun issues. So hearing the vast number of gun problems people seem to have.... I guess I either have crazy luck or just buy high end machines that work. I do like oil and cleaning guns and do like to build my own from parts at times.

    Maybe by polishing feed ramps and chamber edges and cleaning up any rough edges I am doing what the factory does to fix stuff. More likely is that guns like to wear in and many problems sort themselves out if you shoot guns enough, I like to shoot a lot and some of my round counts are pretty high.

    I would not be happy with a gun that does not run. I don't hunt with guns much. I use them for potential serious reasons. Middle of the night I don't want a factory return shipping label and a cheery girl on the phone telling me repairs are done and my gun should be back soon. I want a man like les baer or bill Wilson or one of my many 1911 gunsmith friends telling me that the gun in my hand will work when needed.

    I run colt, ed brown, HK , SIG , a few glocks , Springfield Armory , bushmaster , and a norinco that I built piece by piece... they all run.


    I understand people have budgets, so do I. But maybe instead of ten guns that might work you just might want two that work every time.