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Ruger Customer Service-WOW!

Discussion in '1911 Forums' started by ashecht, Oct 29, 2013.

  1. ashecht

    ashecht

    1,733
    51
    Feb 10, 2010
    Charlotte NC
    called Ruger on 10/24 inquiring what could be done about a scratch on the slide of my SR1911 Commander as well as some erratic ejections. Had a return overnight label in my email within 10 min. Gun got to Ruger on 10/25. Called today, slide has already been re-bead blasted and waiting on test fire today. Should ship back to me tomorrow. They couldn't be any quicker! Just outstanding customer service!
     
  2. itstime

    itstime

    7,176
    17
    Apr 9, 2006
    USA
    Can't beat that at all. Testimony's like this make me look harder at company's mentioned. Nothing is worse than spending hard earned money only to find down the road it may not end well.

    Just curious, what caused the scratch? New out of the box or something else?
     


  3. Paul7

    Paul7 New Guy

    15,087
    1,512
    Dec 16, 2004
    East of Eden
    Let me just say your experience was better than mine.
     
  4. ashecht

    ashecht

    1,733
    51
    Feb 10, 2010
    Charlotte NC
    Not sure what caused scratch. Wasn't mis handling on my part since I am anally careful with my guns. Not to mention it was on the top of the slide. Could have been an erratic ejection, not sure.
     
  5. Shipwreck-The-Sequel

    Shipwreck-The-Sequel Beretta 92 Nut!

    2,988
    118
    May 11, 2010
    Hockey City, Texas
    I dealt with them on a gun a few years back. Best customer service I ever got from a gun company
     
  6. bac1023

    bac1023

    102,406
    2,725
    Sep 26, 2004
    PA
    That's great service indeed. :cool:
     
  7. bac1023

    bac1023

    102,406
    2,725
    Sep 26, 2004
    PA
    I've heard mostly good about Ruger, but a bad experience pops up here and there, I guess.
     
  8. brownsbacker

    brownsbacker

    51
    0
    Dec 31, 2012
    Euclid,OH
    Real nice time, I haven't been so lucky with a new toy I bought. TNW ASR(aero assault rifle) got it in 9mm and it takes Glock mags, it is set up on a ar-15 platform, the charging handle was real hard to pull back. Sent it out and they received it 10-4, I called early last week and was told they just started working on it, nothing yet . I know I am a martyr for buying something unproven-But dang it somebody has to work the kinks out of these new things.
     
  9. janice6

    janice6 Silver Member

    31,120
    11,738
    Apr 4, 2006
    minnesota
    A while ago I had a very good experience with Ruger CS. I was also very impressed with their solution to my problem.
     
  10. Raven1967

    Raven1967

    1,331
    5
    Apr 26, 2012
    NE Oklahoma
    Ruger service has always been great for me,that's why I keep buying their products.
     
  11. Paul53

    Paul53 Geezer Boomer

    8,201
    6,988
    Nov 27, 2011
    Maine
    Guess they don't like people named Paul!
    Ruger P95 bought NIB. Wouldn't fire more than 2 or 3 rounds before jamming or stove piping, tried several different brands of ammo with same result.

    Called Ruger, gruff service rep said send it back (I didn't know to ask for a shipping label). They replaced some parts, sent it back with the same problem.

    So back it goes, back it comes with a note "within specs."

    Still untrustworthy, I sold it for a song to a gunsmith.

    Left a bad taste in my mouth about Ruger. It was the first gun I owned, but I learned to shoot courtesy of the NM Corrections Dept, so it wasn't limp wristing.
     
    Last edited: Oct 29, 2013
  12. fnfalman

    fnfalman Chicks Dig It

    50,564
    3,299
    Oct 23, 2000
    California & New Mexico, US
    I have had to send five of my revolvers back for various issues. Ruger took care of everything. I just wish that I didn't have to send any brand new gun back for QAQC issues. Even my Tauruses have not had gotten sent back.


    Posted using Outdoor Hub Campfire
     
  13. I have an LCP that didn't like to feed the first round of hollowpoint. I emailed them last Wednesday, and got a response within about 20 minutes instructing me to call and the would issue an RMA. I called the next morning and got a perfectly charming rep on the phone within about 30 seconds. She issued the RMA and sent me a prepaid overnight UPS airbill. I sent it on Friday, it was delivered Monday. Tuesday afternoon I got notice that it had been shipped back to me via 2 day, and I should have it tomorrow.

    Great service-now to see if it works.

    Glock made me pay my own freight out to them, but at least they paid for the return.

    Got it back, and the problem was that the recoil spring was on the guide rod improperly. I'd normally take the blame, but I hadn't removed the spring when I field stripped it. I did buy it used, so I guess the previous owner had done it. It works fine now.
     
    Last edited: Oct 31, 2013
  14. Paul7

    Paul7 New Guy

    15,087
    1,512
    Dec 16, 2004
    East of Eden
    I had a complete POS LCP that went back to the factory three times before they gave up on in and sent me a refund. They argued with me about it, said I should buy a bunch of different types of .380 ammo to see which one worked (this was during the severe ammo shortage). I'm sorry, but a new gun should work with any factory ammo.

    If I can say something positive about Ruger, I do have an LCR for carry that I really like.
     
    Last edited: Oct 31, 2013
  15. Jim Watson

    Jim Watson

    4,303
    47
    Jul 10, 2001
    Alabama
    "Good Customer Service" seems to be defined on the internet as a willingness to sell a defective product followed by the ability to convince you they are doing you a favor by fixing it.
    I like to hear about the sort of service described as "I took it out of the box and it looks good and shoots great."
     
  16. Paul7

    Paul7 New Guy

    15,087
    1,512
    Dec 16, 2004
    East of Eden
    Exactly, sending a defective gun back to the customer numerous times is terrible customer service.
     
  17. Two Guns

    Two Guns VIP MEMBER

    3,332
    1
    Nov 4, 2004
    NH
    I am an other who has had great CS from Ruger.