You know, I have heard that they have good CS. I would send it to them but at this point it seems just as easy (and cheaper if it fixes the problem) to try the VQ Exact Edge first and see if that solves it without having to send the whole rifle or parts of the rifle anywhere. By the way folks, my VQEE extractor is in the mail, will keep you updated. Now, im off to find a thread on how to remove and replace the extractor. Allen Wanna kill these ads? We can help!