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Real-life Dillon No-B.S. Warranty write-up (before and after)

Discussion in 'Reloading' started by UltimateReloader, Jul 6, 2011.

  1. UltimateReloader

    UltimateReloader

    49
    0
    Oct 19, 2009
    Hey GT'ers- my friend Lewis Curtis had a pretty major incident with his Dillon reloading press, and we fully documented the before and after situation with the Dillon No-B.S. warranty. The results were pretty amazing.

    Here's the write-ups:
    Dillon No B.S. Warranty – Part 1 – Before
    Dillon No B.S. Warranty – Part 2 – After

    Lewis sent in the press on his own, Dillon did not know this was being documented... Nothing was posted until the machine was back from Dillon...

    Thanks,
    Gavin
     
  2. EL_NinO619

    EL_NinO619 EX-Swage Monkey

    1,615
    0
    Aug 11, 2010
    San Diego
    Right on Dillon. That is why in near future i will be a Blue owner, It will look good next to my two red guys.
     


  3. Murphy's Law

    Murphy's Law

    552
    3
    Nov 1, 2007
    Tampa, FL
    This does not surprise me in the least. They're a great company that stands 100% behind their product. Over the years I have had to call Dillon a few times on the phone to ask for assistance. The same applies, (i.e. expert help from technicians that truly know their product line and not hanging up until the matter is fully corrected to everyone's satisfaction). I've had my 550B for 5 years now and have the confidence I will have top notch support until they bury me in the back yard. I salute Dillon !!
     
  4. polizei1

    polizei1 It WAS Quack

    1,164
    0
    Feb 3, 2009
    Cincinnati, OH
    Hey Gavin, thank you for all the video's you do, it really helps people. Keep it up! I'm looking forward to more.

    Great write up on the warranty, I was impressed. I know when I'm ready for a bigger press, it will be a 650 hands down.
     
  5. SigFTW

    SigFTW

    2,385
    39
    Nov 4, 2010
    TX
    That is why I own a Dillon.

    Gavin, I like to videos too!
     
  6. 2 Hawks

    2 Hawks ΜΟΛΩΝ ΛΑΒΕ

    190
    0
    Sep 11, 2005
    Ca/La.
    I've been dealing with Dillon since the early 80's. My first Dillon loader is the RL450 which I still use today. Their customer service has been (since way back) second to none. That's is why I always continue to buy from them, oh , and their catalogs rock too:supergrin:
     
  7. HotRoderX

    HotRoderX Gen4 BETATester

    5,297
    0
    Jan 15, 2011
    :wow: Why cant more company's give service like that. Seriously that's the way to get life time customers.
     
  8. IndyGunFreak

    IndyGunFreak

    25,793
    1,053
    Jan 26, 2001
    Indiana
    Not surprised...

    Only thing that slightly surprised me, was they fixed the Casefeeder.
     
  9. Cruiser1

    Cruiser1 Still Alive

    1,574
    4
    Jul 15, 2010
    Biloxi, Mississippi
    Over 20 years ago, before Gore invented the internet I had a Dillon press literally self-destruct due to my own negligence. I gave Dillon a call, told the truth about what I did and they sent a pre-paid return shipping label. Within 2 weeks I received a brand new unit with all the latest upgrades and bells and whistles. Their customer service has always been second to none. I don’t do very much hand loading anymore but the old Dillon is still as good as new. (lesson learned: if it is jamming up, there is a reason. A bigger hammer is not the answer to all mechanical problems.) <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:eek:ffice:eek:ffice" /><o:p></o:p>
     
  10. cole

    cole Millennium Member

    3,287
    0
    Dec 25, 1999
    No B.S. and no fine print. Simple. Rare. It's why I run Blue and recommend Blue to others.
     
  11. njl

    njl

    7,796
    667
    Sep 28, 2000
    :noitacoL
    They must make a ton of money on something to be able to subsidize the reloading gear warranty. That's pretty amazing (though not surprising from Dillon) that they'd replace a case feeder that was dropped and broke, and swap out all the old parts (powder hoppers were obvious) for new ones while they were at it.
     
  12. RemoW

    RemoW

    67
    1
    May 25, 2000
    Tucson, AZ
    I own 2 550s. I broke the freaking deprimer pin on my Dillon 223 die and one on a Dillon 9mm die. Both times I called and admitted I had tried to deprime berdan cases. I offered and intended to pay for new parts. They declined both times.

    I had a problem with my primer feed. I called for help. Spent 2 hours on the phone with a tech. He decided that my coating had worn off. He sent me a new one, no charge.

    There is no beating Dillon.

    Dan...
     
  13. kshutt

    kshutt

    1,120
    0
    Aug 24, 2001
    Oklahoma
    It really makes you wonder how they can afford to do all of that for everyone that seizes the opportunity. What an amazing company. I wish more manufacturing facilities (when they were still here) would have taken their cue from Mike Dillon.
     
  14. Colorado4Wheel

    Colorado4Wheel

    14,933
    166
    Nov 2, 2006
    CO
    Someone dropped a box of bullets on his Dillon Beam Scale. Crushed it. Dillon Replaced it for him.
     
  15. unclebob

    unclebob

    7,368
    346
    Oct 14, 2000
    Mary Esther FL
    Fixing the casefeeder amazed me also. I just wonder why they did not upgrade the powder measures to the Fail Safe system?
     
  16. BK63

    BK63

    1,824
    0
    Sep 15, 2005
    CT
    I have called them for broken parts over the years and it was never an issue. If all companies were like this life would be good.
     
  17. Bello

    Bello America/Italia

    2,346
    46
    Sep 24, 2008
    East Coast
    thats why i am for the blue team go dillon hahha
     
  18. alank2

    alank2

    957
    14
    May 24, 2004
  19. IndyGunFreak

    IndyGunFreak

    25,793
    1,053
    Jan 26, 2001
    Indiana
    Not to derail a thread, but.... Where the heck have you been...

    IGF
     
  20. GioaJack

    GioaJack Conifer Jack

    10,016
    1
    Apr 14, 2009
    Conifer, CO
    [​IMG]


    Is that stupid penguin filming other naked penguins?

    The both of you are perverts. :whistling:


    Jack