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Need help with *VERY* annoying Outlook issues

Discussion in 'Tech Talk' started by Drjones, Dec 23, 2008.

  1. I recently switched my outlook to use IMAP instead of POP for my work emails and have started having these two issues.

    I have these problems on two separate computers, one running WinXP with Office 2003 and another that I just bought brand-spankin' new with Windows Vista and Office 2007.

    1) Outlook freezes when the connection to the server gets interrupted.

    2) The little notification box that gives a preview of the message that just arrived will NOT show up and I have double-checked that it is enabled. The "new mail" icon appears in the system tray and Outlook plays the "new mail" sound, but the little preview box refuses to show up.

    Again, each of these problems happens on two separate machines that otherwise work perfectly and on the WinVista machine, I just downloaded a fresh copy of Office 2007 from MS's website.

    I have ONLY noticed this since switching my account to IMAP so it's got to have something to do with that - any ideas?
  2. aerod1

    aerod1 NRA Life Member

    Apr 2, 2006
    Garland, Texas
    Is there any way you could blame this on the UAW?:rofl:

  3. Not so much them, but Hussein for sure. :supergrin:


    I figure rather than sit around and curse "the one" I'd try to be constructive and find an answer. That it's the messiah's fault should go without saying. ;)
  4. aerod1

    aerod1 NRA Life Member

    Apr 2, 2006
    Garland, Texas
    Well, I wish I could help but when it comes to such issues I am lost.
  5. Did you try posting this in Tech talk, like most folks? :upeyes:
  6. pat_msp


    Dec 2, 2004
    I'm a tech and I'll take a stab at this one.

    You say that Outlook freezes when the connection is disrupted. My first inclination is that Outlook is looking for a consistent connection and it doesn't know what to do with a disruption. I would look at a better internet connection to solve this problem.

    Second: the preview pane does not work. With Pop, you actually receive the email on your computer, but with IMAP, you do not. Therein is the difference. You are viewing email on a different computer other than yours. It may just be a bug in Outlook.

    Sorry that I couldn't be any more help. Personally, I would go back to Pop.
  7. I can absolutely rule that out - I have 10mb/s fiber optic and it's gone down twice in about 5 years - once because squirrels physically chewed through the line in our back yard.

    It could likely be our domain provider - I did not know this, but apparently they are a second-tier provider. Maybe I'll try to move us to

    Ah, this makes sense.

    And no thanks - I much prefer IMAP because I view my work emails on three separate devices: office, home office and iPhone. With IMAP I obviously only have to mark read/delete/whatever a message ONCE - not the case with POP.

    Just curious, why do you suggest POP?

    That's what I used to use, but again, I've grown to like IMAP much better since I got my iPhone.

  8. I've posted in TT before but it doesn't have hardly a fraction the traffic of GNG.

    Thanks for your help. :upeyes:


  9. IMAP support in Outlook is crap. That's root of your problem. Outlook doesn't handle IMAP disconnections, hickups or anything gracefully. It gets angry at errors that Thunderbird would just drop the connection and try again. Microsoft figures by the time you need IMAP, you should be at Exchange level. If your not bound to Outlook (due to Calendaring, Tasks and such) then I recommend you switch to Thunderbird. If that's not possible, your going just have to put up with it. Sorry.

    Preview pane works in Outlook 2007 under IMAP. I just tested it. It just takes a little bit to show stuff while it downloads the message from the server.

    As for POP vs IMAP, if you have the option, IMAP >>>> POP. Hands down, game over.

    Their crap as well. If this is business and you have little cash to splurge, get something better then them.

    If your not adverse the Evil empire running your email, Google will do it for free and throw in POP3 and IMAP support. <-- they have worked well for clients in the past.
    Last edited: Dec 24, 2008
  10. srhoades


    Jul 14, 2000
    Office 2007 now has SP1 as well as numerous updates after the fact. Get those and see if the problem doesn't clear up.
  11. gwalchmai

    gwalchmai Lucky Member

    Jan 9, 2002
    Outside the perimeter
    What version of Outlook? What version of Exchange?

    If OL 2007 and EXSVR 2007 use Outlook Anywhere.

    Otherwise, as noted OL's IMAP sucks. POP is better.

  12. You think that POP is better in general or as far as Outlook's handling of it?
  13. gwalchmai

    gwalchmai Lucky Member

    Jan 9, 2002
    Outside the perimeter
    OL's handling of it.