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My Computer Won't Turn Off

Discussion in 'The Okie Corral' started by Pima Pants, May 27, 2012.

  1. Pima Pants

    Pima Pants Urine Idiot

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    I'm running Windows 7. It locks up on the "Signing Off" screen. I have to turn it off manually. I'm sure it's something simple. Any ideas?

    Thanks.
     
  2. Pierre!

    Pierre! NRA Life Member

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    Does this happen *every* time you choose shutdown?

    Was software recently installed?

    Could Windows Update be updating your system?

    Tell us:
    Does it now happen every time you shutdown?
    What was going on just before this started happening?
    What software has been installed or un-installed recently?

    Hard to see what you are seeing... :cool:

    Patrick
     

  3. Pima Pants

    Pima Pants Urine Idiot

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    It has been doing this intermittently for about 2 years, ever since I bought it as a floor model at Costco. It doesn't happen every time, just about every other time. No Windows updates are being installed; I watch for that.

    I know that's not much information, but thanks for trying to help.
     
    Last edited: May 27, 2012
  4. Restless28

    Restless28

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    Windows. That's your problem.
     
  5. Detectorist

    Detectorist

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    Didn't you contact tech support when you purchased it?

    Edit:

    When you have it on again, please delete all the temporary Internet files.

    Games are notorious for shut down issues.
     
    Last edited: May 27, 2012
  6. MoparMan1991

    MoparMan1991

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    Way to be helpful, and give the OP nothing to work with. I would suspect a bad program, or maybe the HDD is getting ready to crash on you?
     
  7. IndianaMatt

    IndianaMatt

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    [​IMG]
     
    Last edited: May 27, 2012
  8. droidfire

    droidfire

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    He's right though.

    Better then your stab in the dark that might make the OP run out and buy a new HDD.

    Intermittent problem for two years...HDD about to crash...yea, I see that...:upeyes:
     
  9. MoparMan1991

    MoparMan1991

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    I'm just saying, i've been using windows for years and have had no problems because of the OS. Currently im on a W7 machine myself and still have no problems. And Hard Drives are quite a bit cheaper than having to purchase another OS.
     
    Last edited: May 27, 2012
  10. JudgeRoyBean

    JudgeRoyBean NRA Life Member

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    You might want to run a virus scan and check for malware.
     
  11. Zonny

    Zonny

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    Why do you shut it down? The Dell I had was probably shut down 5 times in as many years.

    Using a MacBook Air now. I don't know what it does when I close it. :dunno: I have 'powered' if off, maybe twice.
     
  12. Pima Pants

    Pima Pants Urine Idiot

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    Thanks for the responses. When I shut it down, I get the choice to force it closed or wait. The screen appears way too fast for me to click on either.
     
  13. certifiedfunds

    certifiedfunds Tewwowist

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    Swing by an Apple store and hit the genius desk.
     
  14. Resqu2

    Resqu2

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    It sleeps :supergrin: BTW, I'd love to have the Air, thats one sexy machine but I do love my MacBook Pro.
     
  15. Restless28

    Restless28

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    Watch it! The help police will not approve of such hijinks!
     
  16. Von Hayes

    Von Hayes

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    Well, this is one of those how bad do you want to fix it scenarios.

    If the answer is "real bad," reformat your system and reload Windows.

    I would recommend a full format on the H/D.

    After that don't reinstall anything extra and try shutting it down multiple times.

    If it happens again immediately, you'll know it's a hardware problem.

    If it shuts down fine at first, and you reinstall everything you had before and a few weeks later it starts happening again; you'll know it's something you reinstalled.

    Von Hayes esquire:

    network+

    A+

    Server+

    12 yrs experience, 5 in desktop.

    Thanks
     
  17. JimmyN

    JimmyN

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    Shutdown hangups are most likely a process or service that Windows is having trouble terminating. However it can come from a hardware power setting, or a driver. Since it's been doing it since you got it I would lean more toward a system or BIOS setting that is not optimum, rather than any software you've installed, malware, HD failure, or other possibilities that wouldn't have existed two years ago.

    Do you have a firewire port on your motherboard?. They can cause intermittent problems at shutdown if the OS can't power it down. Go to Device Manager and expand the 1394 Host Controllers Group. There will likely only be one device listed, a 1394 Compliant Host Controller. Right click on that for Properties.. Power Management Tab... then put a check in "Allow computer to turn off this device to save power". If you have a firewire port but it doesn't show up in Device Manager that could indicate it's the problem. It's likely enabled in the BIOS, but not picked up by Device Manager so the OS can't control the port. If so then disable it in the BIOS, which will cause it to show up in Device Manager, as strange as that may sound.

    Then go back to Control Panel and make sure it can stop the USB ports as needed. Go to Hardware and Sound>Power Options. You'll see either the 'Balanced' or 'High Performance' plan ticked. Whichever one is in use click on the link to the right of it... 'Change Plan Settings', then 'Change Advanced Power Settings'. Scroll down to 'USB Settings' and expand it, then open 'USB Selective Suspend Setting' and make sure it's enabled.

    I'd try those power setting changes first, if that doesn't fix it no harm done, and it may take care of the problem. If not you'll need to start looking at processes and see what is hanging up.

    Try a fast shutdown right from the command line. Windows has 'WaitToKillService' and 'WaitToKillApp' timeouts when shutting down that can be bypassed. Open a cmd window and type:
    >shutdown.exe -s -t 00 -f
    That command says shutdown (-s), don't delay (-t 00), and force applications to close (-f). When shutting down try doing it manually each time with that command and see if it still hangs. You should get a shutdown in 30 seconds or less using the manual shutdown command.
     
  18. Pima Pants

    Pima Pants Urine Idiot

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    Thanks you very much. Some first class advice from some pros.
     
  19. janice6

    janice6 Silver Member

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    Hold down the power button till it turns off. It will!
     
  20. MtBaldy

    MtBaldy Obie Wan, RIP

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    That sounds like a misbehaving program or process. Some bit of software is ignoring Windows attempt to close it. You said it was a store model. It's entirely possible some SA put some malicious code on it. If it were me I would reformat and reinstall assuming you have restore media. Most computers today don't come with media but they have a utility to make your own with media provided by you..