This apparently was a real memo sent out by a > > computer > > company to its > > employees in all seriousness. It went to all field > > engineers about a > > computer peripheral problem. The author of this > > memo was > > quite genuine. > > > > The word is that the engineers literally rolled on > > the > > floor! Especially > > note the last couple of sentences.) > > > > ++++++++++++++++++++++++++++++++++++++++++++ > > Re: Replacement of Mouse Balls. > > > > If a mouse fails to operate or should it perform > > erratically, it may need > > a > > ball replacement. Mouse balls are now available as > > FRU > > (Field Replacement > > Units). > > > > Because of the delicate nature of this procedure, > > replacement of mouse > > balls > > should only be attempted by properly trained > > personnel. > > > > Before proceeding, determine the type of mouse > > balls by > > examining he > > underside of the mouse. Domestic balls will be > > larger and > > harder than > > foreign balls. Ball removal procedures differ > > depending > > upon the > > manufacturer of the mouse. > > > > Foreign balls can be replaced using the pop-off > > method. > > Domestic balls > > are replaced by using the twist-off method. Mouse > > balls > > are not usually > > static sensitive. However, excessive handling can > > result > > in sudden > > discharge. > > > > Upon completion of ball replacement, the mouse may > > be > > used immediately. > > It is recommended that each person have a pair of > > spare > > balls for > > maintaining optimum customer satisfaction. > > > > Any customer missing his balls should contact the > > local > > personnel in > > charge > > of removing and replacing these necessary items. > > Please > > keep in mind that > > a > > customer without properly working balls is an > > unhappy > > customer.