Hey everyone, you may remember a thread I posted a couple weeks ago about a bad virus I had. Anyway, I thought I had gotten rid of it, but the computer started doing weird stuff again. I have decided to just reinstall windows, but when I start the computer it just loads up to a black screen with the mouse on it, and no icons or taskbar or anything. What can I do to fix this? I only want to be able to access my files to make sure everything is safely backed up (I think it is, I just want to double check). ALSO: This computer used to be running Windows Vista, but the engineering department at college gave us free copies of 7 which is is running now. My problem is, my 7 disc is burned, and I do not have the product key for it anymore. Is there a way you can go in control panel and see what your product key is so I can write it down to use when I reinstall the OS? Thanks again Nathan Wanna kill these ads? We can help!