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Lenovo can't get online, crashing, antivirus won't work..

Discussion in 'Tech Talk' started by geofri, Aug 10, 2011.

  1. geofri

    geofri Poikilotherm™ Lifetime Member

    7,264
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    Apr 10, 2008
    Below sea level.
    I think this is way out of my scope, so I just ask for a recommendation on professional help.

    I've never taken my laptop to be serviced anywhere before..

    Thinkpad T61 I believe it's 3 year hardware and service warranty is now expired( recently too, never got to use it).


    I think I got something while trying to find a recent tv show episode online, though my pc was kinda acting up here and there beforehand.

    IE will open then crash.
    FF will not open but a box comes up saying it crashed and will try to send an error report.
    Crome won't respond when I try to start it.
    Oddly my gmail notifyer works and is conveyed to the Internet.
    The pc days the local and Internet connection is fine too.

    I've got
    Avg antivirus
    Spywareblaster
    Adaware
    None will run but spywArevlatwr seems ok just can't update.

    Windows update won't work.

    Tried system restore several times and it didn't work. Finally tried a slightly different way and got it restored to some pointback in'08! But that didn't help.
    Typing from my iPod, so I'm trying to keep it simple.


    If this gives a feel for what I'm working with maybe you may have a recomendation for me? Not sure whatere to start. I've been plowing through stuff all day just trying anything I find that lookslike it either fixes stuff or diagnoses.

    Thanks for anything !!
     
  2. Pierre!

    Pierre! NRA Life Member

    3,966
    140
    Jun 20, 2003
    Lovin Sparks Nv!
    Sounds like you are infected.

    You did not mention your operating system, but I suspect it's XP. You may be running Vista...

    For the record, please let me know which operating system.

    For this part it won't matter so much...

    You need to get into SAFE MODE with NETWORKING, then scan your system.

    In my eBook, I describe the process - It goes like this:
    Power off your system
    Once it is completely shut down, give it a minute then power it back on.

    Wait about 10 to 15 seconds, then start pressing the F8 key every 1/2 second

    You should end up with a screen which will display SAFE MODE, SAFE MODE with NETWORKING... and select the SAFE MODE with NETWORKING

    You will know you are in SAFE MODE with NETWORKING - The system desktop looks different and there will typically be a help screen that comes up.

    Close the help screen. Now open a browser window. If you start getting pop-ups, you may require professional help.

    If you don't get pop-ups right away, goto malwarebytes.org, select the 'Products' tab, then the Free version - Download and install this. Take all the defaults.

    Once installed, open the application. You will see tabs - look for the Update tab and click on it to launch the updater.

    Once it is updated, do a quick scan first, and let's see what you get!

    If you can't open the browser or you get pop-ups shortly after you open the browser you may need professional help.

    First let's see if you can get this scanning for malware...

    Hope that helps you out... or at least gets you started!
    Patrick
     


  3. geofri

    geofri Poikilotherm™ Lifetime Member

    7,264
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    Apr 10, 2008
    Below sea level.
    Thanks Patrick!

    Forgot to say, vista is my OS.

    I played around with the various safe modes but had no luck. I'll give it another shot following your directions, and let you know what happens.
     
  4. geofri

    geofri Poikilotherm™ Lifetime Member

    7,264
    74
    Apr 10, 2008
    Below sea level.
    Ahh... A slight advance.

    Couldn't open browser in safe with networking. Internet explorer closes as soon as It starts to open, like something is auto clicking it closed.. So I clicked about 20 times as fast as I could, so it dlowed down daft enough to click resize on one before it got closed !

    Odd!

    On malwarebytes now download started!!
     
  5. Pierre!

    Pierre! NRA Life Member

    3,966
    140
    Jun 20, 2003
    Lovin Sparks Nv!
    What happens with all of your other browsers?

    Looks like you have another system available - if you have a thumb drive you can download MalwareBytes on another system and transfer the file to the infected system and attempt an install.

    Or - SUPERAntiSpyware has a portable scanner that is up to date when you download it... the instructions are pretty straight forward too!

    Try that next...

    Patrick
     
  6. GIockGuy24

    GIockGuy24 Bring M&M's

    4,037
    5
    Jul 14, 2005
    With Amber Lamps
    I keep the latest version of SuperAntiSpyware portable on my desktop. The installed version is suppose to work better by running at boot so malware can't prevent it from starting. The portable version does get renamed to prevent this also though. I've had some problems in the past with the installed version (especially with uninstalling it for a newer version) so I use the portable version now.
     
  7. geofri

    geofri Poikilotherm™ Lifetime Member

    7,264
    74
    Apr 10, 2008
    Below sea level.
    My last post more more details didn't go through, darn.

    Chrome: unresponsive, clicking icon does nothing.
    Firefox tries to send a crash report as soon as I click the icon. Doesn't even show a blip of a window trying to come up.

    Didn't think my campus computers would allow me to download a program, but it did. I just got malwarebytes and SAS onto a flashdrive. Gonna head home to try it out shortly(should have brought the laptop with me, dang it!)
     
  8. geofri

    geofri Poikilotherm™ Lifetime Member

    7,264
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    Apr 10, 2008
    Below sea level.
    Success in downloading malwarebytes and the anti spyware. Nothing turned in the quick, and then full system scan from malwarebytes.
    Superantispyware picked up and quarentined36 items in the quick scan. Now for a full scan.
     
  9. GAFinch

    GAFinch

    5,912
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    Feb 23, 2009
    Georgia
    In the future, you might want to consider using an Ubuntu installation to browse porn or "non-commercial" websites.
     
  10. GIockGuy24

    GIockGuy24 Bring M&M's

    4,037
    5
    Jul 14, 2005
    With Amber Lamps
    If you are using the portable version of SuperAntiSpyware, and especially since you already have a problem, you may want to just delete everything it finds. It runs in memory and is not installed. It doesn't really have a place to quarantine things.
     
  11. geofri

    geofri Poikilotherm™ Lifetime Member

    7,264
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    Apr 10, 2008
    Below sea level.
    I was looking for an episode of the show Entourage, not porn.

    Have been wanting to try some kind of Linux, just never knew where to start, and didn't feel savvy enough to try it.
     
  12. geofri

    geofri Poikilotherm™ Lifetime Member

    7,264
    74
    Apr 10, 2008
    Below sea level.
    Ahh, I see.

    Will do, thanks.

    I've been on campus using a library computer, trouble shooting with another site as well. might have made a little progress.. will report with new learnings.
     
  13. Sammael

    Sammael Ich tu dir Weh.

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    Feb 13, 2008
  14. geofri

    geofri Poikilotherm™ Lifetime Member

    7,264
    74
    Apr 10, 2008
    Below sea level.
    Huh?

    What?

    Partially in jest, but dont know how to do that.. Are there dummy step-by-step guides Online one could follow?

    I've spent near 8 hours today and 6 to 8 yesterday with nothing to show. I'm ready to cut losses and start fresh. Might even have a back up on an external drive that I can recover some important docs from.
     
  15. Linux3

    Linux3

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    Dec 31, 2008
    Ah, so you are trying to download pirated HBO shows.
    Have you thought that maybe someone who is ripping off movies and TV and offering them on the web may not be totally on the up and up?
    Can you say social engineering?

    As for Linux;
    I suggest Mint as it's easier to get set up than Ubuntu and still uses Gnome 2.X
    http://www.linuxmint.com/
    http://www.linuxmint.com/download.php
     
  16. Sammael

    Sammael Ich tu dir Weh.

    1,456
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    Feb 13, 2008
    +1 on Linux Mint.

    It has multimedia codecs already installed as well, unlike Ubuntu.

    Run Mint as your everyday OS and whatever version of Windoze you may need inside VirtualBox. Problem solved.
     
  17. GAFinch

    GAFinch

    5,912
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    Feb 23, 2009
    Georgia
    That's what I meant by "non-commercial" websites...didn't want to call you out on any "questionable" behavior. Oh well.
     
  18. IndyGunFreak

    IndyGunFreak

    25,798
    1,059
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    Indiana
    Why do people keep spreading this fallacy? Back in the day, this was true. Now, when you're installing Ubuntu.. There's a box right before the partition stage.. "Would you like to install Non-Free multimedia codecs and software".. Check the box, they get installed, you don't, they don't.

    Only difference between Mint and Ubuntu, is 1. Mint's interface sucks (although Ubuntu's new Unity isn't any better), and 2. If you want Mint w/o codecs, you have to download a separate ISO.

    If you wanna use Ubuntu (and they are just as good as Mint).. your best bet is to go w/ one of the "non-unity" releases. I've got Lubuntu on my laptop, mainly so I don't have to fuss w/ drivers, etc.. everything "just works". If I wanna configure everything, I do it on my desktop,. :)

    IGF
     
    Last edited: Aug 12, 2011
  19. Linux3

    Linux3

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    Dec 31, 2008
    Last edited: Aug 12, 2011
  20. IndyGunFreak

    IndyGunFreak

    25,798
    1,059
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    Indiana
    Yeah, I know.. :(. I've been a Gnome fanboy for several years, and Gnome 3 sickened me, no way am I using that train wreck. Unity makes me wanna gouge out my eyeballs.

    But my whole point w/ Mint.. I hate, HATE! their Menu. I know, you can nuke it and have a "normal" Gnome menu setup... but that's not really the point. I find the Mint Menu just as big a PITA as Unity/Gnome 3's.

    IGF