I posted a thread last month titled Kel Tec beware regarding their customer service. Although I posted an apology right after, I was hasty and unfair. I've since sent the PMR 30 to Kel Tec and they completely rebuilt it. They even provided a work order with all the parts and service work detailed. They were understanding and completly helpful and accomodating to the point of even asking what I wanted them to do. They paid the shipping both ways next day air and completed the repairs in days. Yes, it had an issue but they explained the repairs and answered all my questions and concerns. They also test fired it before shipping to ensure the quality and reliability; not just a few rounds but over 100 to be sure. I shot over 200 rounds today and it performed flawlessly using 3 different types of ammo. I wanted to thank Kel Tec and share this with you.