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HK Customer Service

Discussion in 'General Firearms Forum' started by Fireman1291, Oct 25, 2013.

  1. SpringerTGO


    Jul 30, 2011
    I'm not sure what to make of the OP's experience.
    I'm new to supressors, but this is the only instance I've read about where a manufacturer has voided a warranty because of the wrong one. The relatively low round count before parts upgrades is new to me too.
    I recently got nailed by not knowing the exact terms of a "warranty" (thank you Nighthawk) so know how frustrating that can be. I would have been especially frustrated with a firearm that needed more maintenance and parts replacements than what I am used to. Kind of like not warrantying a safety (Nighthawk) :rofl: Sorry, but I had to.
    I also just purchased an FN Tactical with an Osprey, and after reading your post I decided to read the warranty for the first time. Nope, I didn't learn my lesson from Nighthawk. The FN doesn't list any strange exclusions or maintenance schedules.
    Glad I didn't buy the H&K 45 I was considering.
  2. Wyoming


    Feb 3, 2007
    Southwest Wyoming
    I hope they didn't charge you a lot. I think what you paid was for parts at H&K prices.

    As I stated after I found the parts I changed them out myself. It is no different skills level then doing a complete disassembly of a 1911 then putting back new parts.

    Most other gun company would sell you the parts or send in the gun and free or minimal charge.

    I side with OP. If the gun is OK with a certain suppressors than it should be with other quality suppressors. H&K told OP to replace part after 2,000 rounds.

    If OP had used a Glock for his suppressor none of this would have happen.

    Can you imangage if other pistol manufactures told the owners of their products to replace a part every 2000 rounds?

    H&K make good stuff but not super great that they are worth buying over what other gun company offer.

  3. I paid for there expertise. I have know intention of putting a trigger in my carry gun myself. I would rather pay and let experts do it and that's exactly who works at HK. I own ALOT of pistols Including 21 Glocks. To me there is no comparison when I pick up my P30 40 Light LEM and my Glock 23 Gen 4. The Quality of the HK for me not only feels better but shoots better . Just my opinion.
  4. grumpy1


    Jun 20, 2012
    Sorry to hear your story Fireman1291 and I hope HK takes care of you.

    I have read about a lot of great service from HK too. I just ordered my first HK from Buds a P30LS DA/SA and hope to have it soon.

    My first HK being a huge SIG fan but I wanted a HK also. Wife wants to get into shooting too and I felt that P30L with its multiple backstraps and side inserts would be a great option to get it right for her gripping it along with DA/SA and safety.

    Good luck.
  5. hoghunter82

    hoghunter82 FL Glocker #182

    Jan 21, 2011
    Central Florida
    I have had nothing but great experience with HK customer service. The only reason I've sent HK guns back to HK was for custom work (P7 refresh & LEM/Hybrid trigger on USP). Work was done within 24hrs of receipt and sent back. All on my on dime but I expect that when it's at my choice. Whenever I send my Glock back to Glock it's always free, but the Glock keeps coming back with the same BTF and/or ejection issues. But I'm sure it because I'm limp wristing the Glock- LOL!!!

    Posted using Outdoor Hub Campfire
  6. Nothing but positive experiences here also!!!
  7. SpringerTGO


    Jul 30, 2011
    Funny how the internet works.
    No matter what brand or product, if someone has a bad experience and posts about, everyone with good products from that company feels the need to voice them.
    I've owned lots of H&K products over the years, and (thankfully) have never needed service.
    That said, I would NEVER buy any handgun that required major service after 2000 rounds.
    Up until buying my Nighthawk, and reading this post, I've never felt the need to read a gun manufacturers warranty or maintenance schedule.
    Times are changing I guess.
  8. HK Dan

    HK Dan

    Mar 27, 2008
    Well, thio say the mosts has not been my experience with HK customer service, to say the least. To say the most, they have been the most accomodating of any gun company I have worked with, though that experience has been limited to Taurus...LOL
  9. kahrcarrier

    kahrcarrier FAHRENHEIT

    Jan 8, 2004
    Southern IN

    This! :cool:

    I do like H&K handguns. I carry one almost daily.

    I know nothing about their customer service.
  10. 01deuce


    Dec 6, 2009
    Northern Indiana

    That had to have been Travis Teague !
  11. NMGlocker

    NMGlocker BOOM headshot

    Jun 29, 2001
    New Mexico
    The normal H&K USP/P-series major service interval is 20k rounds (recoil, trigger return, flat spring replacement).

    Running a suppressor on a handgun is extremely hard on the recoil system due to the huge increase in back pressure. You also have the additional problem of all that weight hanging off the end of the pistol in a tilting barrel lock up design. Different suppressors can have considerably different weights, recoil impulses and back pressures which makes a ultra-conservative 2000 round service interval the prudent schedule for a manufacturer to recommend.
  12. hoghunter82

    hoghunter82 FL Glocker #182

    Jan 21, 2011
    Central Florida
    You mean Jesse T. He is awesome!

    Posted using Outdoor Hub Campfire
  13. 01deuce


    Dec 6, 2009
    Northern Indiana

    I did indeed mean Travis !
  14. SpringerTGO


    Jul 30, 2011
    I don't doubt what you are saying.
    I did just read my FN's warranty and it doesn't mention anything about which supressor to run, special maintenance, or limitations on the warranty because of the supressor. I have no idea how the FN will hold up, but haven't read about a single supressor issue. Time will tell I guess.
    That said, at this point I'm glad I didn't go with an H&K.
  15. Andy W

    Andy W

    Dec 4, 2006
    You know I personally don't think I'd ever want to run a suppressor on my pistols. A lot of extra cost and no added benefit for me. YMMV though.
  16. majette


    May 1, 2008
    Norfolk, VA
    i have had nothing but positive experiences with hk cs over the years. and if i buy a product that the manufacturer says is tested and warrantied to work with x and y but i choose to shoot it with z and there is an issue, then i take the big boy lumps. not that "manufacturer umptyfratz does not say this on theirs so they should be better". i guarantee hk spent many hours of design, manufacture, and consulting with the other manufacturers to say they warranty the gun for use with the other, TESTED products. this is what you pay for.

    same analogies as the guy who bought a top tier ar and got butthurt that it would not shoot and cycle wolf steel cased ammo where his cheapo dpms would or the guy who buys a 1911 that wont cycle his handloads reliably but a lesser brand will, blames the manufacturer because he sent it back and they returned it saying it works fine with factory ammo.
  17. NMGlocker

    NMGlocker BOOM headshot

    Jun 29, 2001
    New Mexico
    Not very well so far.
    Multiple dead trigger issues when they get hot.
  18. grecco


    Sep 12, 2004
    philadelphia pa
    All companies will have CS problems,
    but i never had to send my HK's (6 of them back)
    my personal opinion, the best engineered polymer pistol.
  19. NEOH212

    NEOH212 Diesel Girl

    Mar 25, 2008
    North East Ohio
    Agree and Agree!

    HK kicks butt!

  20. Syclone0538


    May 7, 2013