So a customer came into the paintball shop where I work looking to sell this Otis gun cleaning kit that was given to him by a friend who was in Iraq. I offered him $20, and being that he didn't own any firearms, he gladly took it. This is Otis' Military Deluxe Cleaning Kit for 5.56/7.62, 9mm, .40S&W, .45ACP and 12ga. From what I can tell there are few parts missing (the 12ga. bore brush and the pin punch) and the .40S&W bore brush is in rough shape. However, this kit retails, new, for about $180 MSRP! I called Otis and talked to CS rep. Craig, who politely went over with me everything that should be in the kit. I was then able to order all the replacement components for the kit. He also directed me to videos on their website which demonstrated how to use the kit properly. So in conclusion, if you are considering purchasing a cleaning kit, Otis not only makes an excellent product but also has outstanding customer service.