We're (again) looking into redoing our floors. I had a gal out to do an estimate last Friday. She gave us an estimate for the downstairs and said she'd email the one for upstairs to us on Monday. So far no sign of it. I know she has our phone and email info because she's used it. Is this sort of lack of follow-through common and acceptable in you guy's experience, and would you do business with someone who failed this way? Another question, the estimate she gave us notes that a 50% deposit is required up front. I think this is unacceptable. I might go 10%. Am I out of line? Thanks!