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Eotech;s customer service is top notch

Discussion in 'Black Rifle Forum' started by farmer2, Mar 10, 2012.

  1. farmer2

    farmer2

    249
    0
    Nov 13, 2005
    Spokane Washington
    I know optics are a popular topic in this sub-forum so I am posting this here. I recently purchased an Eotech 516 from a board member. The site was supposedly in perfect working order. However, In bright light it faded out totally and there were dead spots in the FOV. I contacted Eotech through their online repair service. Two hours following my inquiry, I received an email from their service department informing me that it would be a "no charge" repair and to send it in. I sent it on Feb 23 and they received it on Feb 27. On March 9th I received my repaired optic in perfect working condition (14 business days). I know battery life is an issue that some people can't get passed. However, if you can, it is great to know Eotech is a company that thoroughly supports their product. I was really impressed and will be a lifelong customer.


    Farmer2
     
    Last edited: Mar 10, 2012
  2. TSAX

    TSAX USAF Vet

    10,162
    7
    Jun 5, 2010
    Thats cool, its always good to hear companies taking care of people. Springfield Armory has always taken care of me really well when I had a few issues.






    :50cal:
     

  3. themighty9mm

    themighty9mm

    3,096
    5
    Sep 19, 2008
    MO
    I have been planning on getting either an eotech or aimpoint, and been on the fence the last week or so asto what to get. I have playd with an eotech. Loved the reticle. I have played with similar tube type red dots in the past. They work but not as fond of the reticle. The battery life is a huge bonus but the reticle keeps me bouncing back and forth.... On to the point. This is not the only post where I have read about great CS from eotech. Its posts like this that push me closer and closer to eotech.
     
  4. WoodenPlank

    WoodenPlank Who?

    7,958
    3
    May 15, 2010
    NW Florida
    I've never heard of complaints from Aimpoint's CS, either. Then again, it's pretty rare to hear of anyone needing to seen an Aimpoint in for repair, either.
     
  5. themighty9mm

    themighty9mm

    3,096
    5
    Sep 19, 2008
    MO
    You have a good point, but the larger window and circle dot reticle are something I strongly desire. Then again so it durability and battery life. I want the best of both worlds. Aimpoint and eotech need to make a combined effort.

    Any clue what makes an aimpoint more durable? Was reading eotech site and read something about their electronics being housed in fitted plastic or some such jazz
     
  6. WoodenPlank

    WoodenPlank Who?

    7,958
    3
    May 15, 2010
    NW Florida
    Also, I'd imagine the Aimpoint uses a smaller, simpler emitter due to the smaller and simpler dot. That's probably a big part of the battery life difference, too.
     
  7. Jack Black

    Jack Black

    661
    36
    Dec 19, 2000
    Vegas Baby!
    In all the years I've been reading gun forums, I'm not sure I've ever read about a problem with an Aimpoint. If I have, they've been so few that I don't recall them. I read about problems with EOTech all the time.
     
  8. farmer2

    farmer2

    249
    0
    Nov 13, 2005
    Spokane Washington
    I made my choice based on which optic I shot better with. For me, the eotech system is much faster for the run and gun shooting I like to do. I will never own an aimpoint because I am slower with them. Plus, the 1MOA dot is much easier for me to shoot accurately beyond 100 yrds. To each his own.


    farmer2
     
  9. sgtlmj

    sgtlmj NRA Life Member Millennium Member

    1,758
    1
    Feb 23, 1999
    Everyfrigginwhere
    Eojunk's CS should be good, they get enough practice.

    I've had 4 Eo's over the years, always hoping that they worked out the bugs. Every one of them failed on me. I've seen so many fail in classes, matches, and on duty rifles over the years that I wonder how they stay in business.
     
  10. Made Man

    Made Man Glock-o-holic

    488
    0
    Nov 1, 2004
    Eastern Kentucky
    :popcorn:


    Oh no, here we go.
     
  11. series1811

    series1811 Enforcerator. CLM

    My agency used put Aimpoints on our ARs and then switched to Eotechs. I don't remember ever hearing about a problem with the Aimpoints, but I have only seen one of our Eotechs go down. But, we also have a lot more Eotechs (about 2500) than we had Aimpoints (only a 1000 or so). I never had problems with either one.

    I think it comes down to personal preference. I think if you combined an Aimpoints controls and battery system, with an EOtechs field of view, you would have the best of both worlds.

    Why someone doesn't do that, I don't know.
     
    Last edited: Mar 11, 2012
  12. Airborne Infantryman

    Airborne Infantryman 'Murica!

    3,512
    2
    Nov 20, 2009
    VA
    That's funny- the one on my M249 SAW in Iraq never let me down during the 15 months I used it......

    Same with the one on my SL's M4.......and the same with the EXPS3-0 I bought last year......you must just have ****ty luck. :dunno:
     
    Last edited: Mar 11, 2012
  13. Javelin

    Javelin Got Glock? Silver Member

    13,775
    3
    Feb 9, 2008
    N. Dallas
    I was wondering where all this internet commando hatred for EOTech is coming from too.

    Because of these horror stories I am beginning to not trust mine.... but for what reason I have no idea.

    :dunno:
     
  14. WoodenPlank

    WoodenPlank Who?

    7,958
    3
    May 15, 2010
    NW Florida
    I've seen WAY more wrecked and failed EO Techs than Aimpoints - sometimes to the point of boxes full of them.
     
  15. sgtlmj

    sgtlmj NRA Life Member Millennium Member

    1,758
    1
    Feb 23, 1999
    Everyfrigginwhere
    I've never been able to kill an Aimpoint and I've owned a bunch of those. It's not just me (although my luck is in the lower percentile sometimes.) Last match I shot was February and a guy had one die on him. It was 10deg out, but they should still work in the cold.

    @Javelin, I hope it's not me you're calling an internet commando. :rofl:
     
  16. I seem to recall the SEALS in Act of Valor using the EOTech. :whistling:
     
  17. WoodenPlank

    WoodenPlank Who?

    7,958
    3
    May 15, 2010
    NW Florida
    They had plenty of Aimpoint M2/M3's as well.
     
  18. True.
     
  19. MrMurphy

    MrMurphy ********* Moderator Moderator Millennium Member Lifetime Member

    12,972
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    Jan 16, 2001
    Buried in the X-files
    Eotech's had enough experience swapping out bad ones, of course they are pros.

    And while good ones do exist (I've used a few) replacing 80 out of 100 issued in a single batch is far from unheard of. As in an entire squadron or battalion needing replacements within months.
     
  20. WoodenPlank

    WoodenPlank Who?

    7,958
    3
    May 15, 2010
    NW Florida
    Seeing one SSA with 20+ wrecked EO Techs and one or two Aimpoints after a battalion came back from deployment was all the evidence I ever needed. I went Aimpoint and will not go back.