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Discount Tire reneges on service policy

Discussion in 'Car Forum' started by Truckman, Sep 15, 2007.

  1. Just a heads-up for all concerned...

    I bought six new wheels and tires from Discount Tire Company over two years ago and had them mounted, balanced and bought the extended service contract all at the same store...Since then, I've had them rotated, balanced and air pressure maintained by them at 6000 mile intervals just like I'm supposed to...This afternoon, I went to the same store for my regular service and was told because I have 19.5 inch tires on my truck they won't do any kind of service for me...

    I pointed out that I bought and paid for the entire package at this same outlet and was told that they will not rotate, will not check air pressure and will not repair a flat for me under any circumstances...Their claim is that their "technicians" might get hurt because the tires are so big...

    I then asked the assistant manager (highest ranking person present) if that meant that their service policy and guarantee they sold me was worthless and he said, "Yes, it is"...A rant would have done nothing for me as I might as well have been talking to a wall at that point so I told him that Discount Tire had lost any future business that they might ever have from me and left...

    Discount Tire's website has no e-mail link on it but I will be writing them a very detailed letter for whatever good that will do...About all I can do at this point is warn my friends here about their practices and also post this on every other board on which I am a member...The Better Business Bureau and Chamber of Commerce will get copies also...

    I wonder what their next step will be to protect their "technicians"...Maybe they will decide not to work on 16" or even 15" tires in the future...Maybe they'd like you to just slide an envelope of money under the door and go away and stop bothering them...Ben
  2. Interesting story... did they even offer to refund the original price of the warranty? Keep us updated.

  3. Action verb, sue for breach of contract.

    First talk to the Main manger, then the district or franchise manager, then cooperate, the sue the farging bastages.

    :rant: :burn: :steamed: :brickwall: :devilish: :headscratch: :miff: :shakehead: :sigh: :puking:
  4. epsylum

    epsylum Boolit Hoze

    Sep 4, 2004
    Racing Capital, USA
    :headscratch: NOTHING like that ever happened when I worked there. Granted that was about 7 years ago, but most of the managers would bend over backwards trying to satisfy the customers, sometimes even at the tire tech's (what I was BTW) expense.

    I have mounted MANY sets of potentially dangerous sets of used 20" tires (this is back when 20s were the biggest available for cars and was what all the homies wanted) on just as crappy used wheels. 20s are PITA to mount, especially before the "octopus" tire mounting systems became available to use. They required a mounting machine and 2 people with bars to get the SOBs on the rim, then sometimes about 150psi before the friggin beads would set (I always did that with it in a cage and hiding behind a stack of tires.)

    If we would work on those, I don't see why they wouldn't help you.

    Then again I quit because they were making idiots managers.
  5. call or take it to a different Discount tire.. that one you went to seems that wanted to be lazy.

    if discount tire sell those tires then they will do the work with them. well that is with every discount tire I have been to (only four but in different parts of texas)
  6. Ron3


    Sep 6, 2001
    Maybe they just didn't have the machine required to change out those huge tires?

    If so they should find a place that can do it for you.

  7. any word yet on what discount tire said.

    Ron3- if he bought the tires from there before most likely the task can be done since there are now bigger rim/tires on the market. plus if it was only a rotation then machines weren't even going to need, just a lift, a employee, a impact gun, and a torque wrench.
  8. Ron3


    Sep 6, 2001
    Oh, I thought he was wanting a tire replaced and went to a place he'd never been.

    Sorry, lousy reading comprehension on my part!

  9. 220-9er


    Sep 4, 2002
    North of Atl
    Ask for the manager & if he says the same thing ask him to put in writing. Having something written will help alot if you want to take it to the next step.
  10. DriBak

    DriBak GUNS UP Millennium Member

    Jul 4, 1999
    West Texas