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Dillon Customer Service is Second to None

Discussion in 'Reloading' started by cole, Oct 22, 2010.

  1. cole

    cole Millennium Member

    3,287
    0
    Dec 25, 1999
    I've owned the Dillon 650XL and currenly have two Dillon SDBs in 9mm and .45acp (and a .38spl/.357mag conversion). I started "red" (Lee) and went "blue" (Dillon) many moons ago. Dillon hands-down has the best customer service of any company I know.

    My "older" SDB has north of 25k. The other ("newer" one) south of 5k. On the "older" one it's broken:
    Frame foot - Cracked (see image)
    Shell plate (9mm) - Tore out station
    Primer cup bracket - Cracked ears (my fault)
    Handle - Cracked (see image)
    Primer bar return spring (2x) - Broke
    Pressure/Friction plate (blue plastic) - Wore out (could turn dies by hand)

    Both my SDBs are "old style" (i.e. original design). Most parts that have broken have been updated by Dillon (obviously others have had similar breakages). I've been pleased to see Dillon's taken steps to fix problems. All parts have been replaced free under warrenty by Dillon no questions asked with the package arriving in 2-3 days. And, Dillon at times has even included "just in case" parts that accompany the main parts that have broken. Hard to beat that service.

    Often, folks tend to complain more than compliment. So, I just wanted to share and give props to Dillon. That's all. :thumbsup:

    Cracked Handle - Upgraded:
    [​IMG]

    Cracked Frame Foot (I put the C-clamp on and kept reloading) - Upgraded:
    [​IMG]

    Yes... I have a pair
    [​IMG]
    of SDBs. :supergrin:
     
    Last edited: Oct 22, 2010
  2. Boxerglocker

    Boxerglocker Jacks #1 Fan

    6,173
    33
    Mar 6, 2003
    Lynnwood, WA

  3. PCJim

    PCJim Senior Member

    2,950
    1
    Aug 4, 2008
    FL
    Looks like they also replaced your powder hoppers. That plastic is clear, not powder tarnished as most are.
     
  4. cole

    cole Millennium Member

    3,287
    0
    Dec 25, 1999
    Nope. The one on the right is the "newer" one. Only 5k. And, I don't leave (much) powder in it.

    The one on the left is the "older" one, but the light (flash) does not show the discoloration of the tube well. However, I don't keep much powder in that one either when not in use.
     
  5. cole

    cole Millennium Member

    3,287
    0
    Dec 25, 1999
    Ahh.. you caught me! Those red thingymajigs are powder adjustment knobs from the hardware store. Maybe, a subconscious tribute to Lee. :supergrin:
     
  6. Boxerglocker

    Boxerglocker Jacks #1 Fan

    6,173
    33
    Mar 6, 2003
    Lynnwood, WA
    You shooting today, I got work in a couple of hours? Give me a call your next Friday off to shoot, missed you at the IDPA match last Saturday?