Hey all, A buddy has a problem that we are trying to figure out and I need the help of you all who are far more experienced with this than I am. SORRY in advance for the length of this post, but I needed to give you background info.. Background: Buddy buys a NEW DELL Laptop with XP and is going to use it in his business. Main reason is that most of his suppliers are doing stuff on the Internet and via Email so he is giving in to technology. He wants to be able to use his machine and connect to the Internet anywhere in his shop. He tells the Dell person and his notebook is so equipped that way when he gets it. Now he calls a local place and gets a DSL modem installed and he tells them his needs and they tell him he needs a Linksys Wireless router. He makes sure that it can be done with just a SINGLE laptop and that he doesn't have to have a main Desktop, they assure him NO PROBLEM. All equipment is in, installed and ready to go. I call and ask about it and he tells me that they are unable to connect to the Internet. I ask him why but he is a real novice so he is unable to explain it to me. I thought since he is really new at this I would stop over and get it running for him. I am pretty good at working on stuff and getting them going, but I have had NO experience with wireless stuff. I stop over at about 4:30 and his other employee, who is prettydarn good with a computer, has also been working with it for about 3 hours to no avail. I come in and take over to see if another pair of eyes can solve it. I see that the notebook is recognizing the connection. In the system tray it tells me that there is a Wireless connection and that the speed is 54MBs. So far so good. I then try to go to Internet Explorer to see how it is configured and it seems to be OK. I try to connect and get nothing. I then start going through all the stuff I know to do like using the setup wizard, manually setting up the network and NOTHING works. The connection is still visible, but NO Internet. I nose around trying different things for a while and can do no good at all. I then decide to go back to square one and pretend as if we are installing this stuff for the 1st time. Linksys has a quick start guide and I follow that to the letter. So far so good and then I come to Step 2 and that's where it ends. It asks me to type 198.???.1.1 in the addy bar and that would bring up the configuration routine and then to proceed with that. When I try it NOTHING comes up. I then decide to call Linksys adn ask for help. The gal has me physically plug a network cable in the laptop and into one of the network ports on the router. Then click IExplorer to see if I get anything. Still Nothing. Then she has me unplug it from the router and plug it directly into the DSL modem and try IEXplorer once more. NOTHING AGAIN. Her answer is that the Internet company has to set up your account on THEIR end. The problem is on THEIR END, not yours. Call and tell them and if you still have a problem call us back. She had me trying to connect to the Internet without configuring ANYTHING on the mahcine. Just plug it into the DSL modem and click Internet Explorer and by not getting anything she diagnoses it as a problem on their end. I have never seen or tried to make a connection like that and I thought you had to configure the system before trying it and she said that you should be able to connect without doing that. That brings me to here. What end does it sound like the problem is on to you? If you had to guess, what would you say is the problem? Thanks for the help and advice. Nala Wanna kill these ads? We can help!