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Crimson Trace Customer Support

Discussion in 'Sights, Optics and Lasers' started by jadickson, Jun 28, 2011.

  1. jadickson


    Dec 4, 2009
    North Carolina
    I had an excellent experience with Crimson Trace customer service, and I just wanted to spread the word since all to often we only talk about bad experiences. DISCLAIMER: I am in no way affiliated with Crimson Trace Corporation, aside from being their customer.

    I have a gen 3 Glock 19, and recently got an LG-619 for it. After about 4-5 weeks of casual use, the laser stopped working for no apparent reason. So, I emailed CT and within 24 hours I had a cordial reply from Erin Eaton. Soon I spoke with her on the phone, she asked me a few questions, and right there she ordered a brand new LG-619 for me with a pre-paid envelope to send the defective one back. No hassle, no problems.

    I am glad that I registered my 619 on the Crimson Trace website as soon as I got it, so that my warranty was in effect when I needed it.
  2. I call them every October for the replacement batteries for my LCP. No problem at all.

  3. Wishoot


    Aug 13, 2010
    Best customer service I've ever encountered. Period.
  4. denn1911


    Oct 14, 2010
    New England
    I've always had great experiences with them. They have some of the best customer service in the industry, and many companies could learn something from them.
  5. bustedknee

    bustedknee Curmudgeon

    Aug 1, 2001
    Wythe County, VA
    They have excellent customer service!

    I just wish I didn't have to use it so often.

    I have been told Leupold has great customer service as well, but I can't say because I have never had to use it. And I own a bunch of Leupold scopes.


    Last edited: Jul 9, 2011