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Beware of Kel Tec

Discussion in 'General Firearms Forum' started by Viper 1, Feb 13, 2012.

  1. Viper 1

    Viper 1

    186
    0
    Aug 24, 2011
    I bought a new PMR 30 and it has a slide problem; new in the box.

    I've called, sent e-mails, faxes and messages with no response. I had been told that their customer service was not equal to Glock, Ruger, etc. but I didn't think they would ignore thir customers or show such a lack of respect.

    I own many guns but this is my first Kel Tec. I'm not a hater and I was looking forward to owning this pistol but with this kind of service, I would not recommend their products to anyone.
     
  2. M2 Carbine

    M2 Carbine

    21,587
    5,030
    Dec 21, 2002
    Texas
    I hope their customer service hasn't gone down.

    In the past years their CS couldn't be better. They have always given me upgraded parts, and even free parts for the parts I damaged or lost, just for the asking. They totally rebuilt my P3AT better than new and charged me nothing.

    IMO their CS was better than Glock and Ruger put together.
    That was one reason I bought 6 Kel Tecs.


    I'd just call them on the phone. Try again and let us know what happens.
     


  3. Bren

    Bren NRA Life Member

    42,032
    8,854
    Jan 16, 2005
    Kentucky
    What's wrong with it? Cosmetic or functional?
     
  4. Viper 1

    Viper 1

    186
    0
    Aug 24, 2011
    I've been trying to get them on the phone but can't get past the automated system.

    It's a disassembly issue. Once the breakdown pin is removed, the slide should move forward and up but mine is locked in place. I've talked to a couple of dealers and they claim something is wrong. I've never owned a Kel Tec but the manual is very clear and simple regarding disassembly.
     
  5. Bren

    Bren NRA Life Member

    42,032
    8,854
    Jan 16, 2005
    Kentucky
    Have you tried just using more force to push forward on the rear of the slide after the pin is out? New guns are often very tight.
     
  6. Viper 1

    Viper 1

    186
    0
    Aug 24, 2011
    Yes, I've used some force but it's firm. I've also watched a video on You Tube of the breakdown and when the pin is removed, it appears to easily remove with no effort.

    I'm not a smith but it should be real simple.

    Thanks,
     
  7. Spiffums

    Spiffums I.C.P.

    9,349
    30
    Sep 30, 2006
    So dealers say it's not the guns problem but your smearing a company on the internet because you think it is? Just get through the automated system.
     
  8. This had been my experience w/ them for years also, NEVER an issue or problem over 4 of them now.
     
  9. Pete250R

    Pete250R

    125
    0
    Jan 11, 2002
    Lino Lakes, Mn
    weird, I just called and got through.
     
  10. fwm

    fwm

    2,613
    20
    May 31, 2006
    Near Central US
    It is a small company with east coast business hours, and time off for lunch.

    They have always been extremely nice to me. Even sent me free 5 ejectors for my 3AT because I keep losing them. Try that at anywhere else!

    The OP should really take a little time before slamming someone in a post title that can be used to improperly ruin a reputation.
     
    Last edited: Feb 13, 2012
  11. Viper 1

    Viper 1

    186
    0
    Aug 24, 2011
    Can you read?

    I said the dealers think it is an issue with the gun. If you can't help, then keep your mouth shut.
     
  12. Viper 1

    Viper 1

    186
    0
    Aug 24, 2011
    How did you get through when their hours are 9 to 3 EST.
     
  13. Viper 1

    Viper 1

    186
    0
    Aug 24, 2011
    I've been trying them for 3 days. How long should I wait for a response?
     
  14. travis34769

    travis34769

    187
    0
    Mar 12, 2007
    orlando
    Take the magazine out?
     
  15. Viper 1

    Viper 1

    186
    0
    Aug 24, 2011
    Yes,

    Tried both ways! I watched a video on you tube just to be sure I wasn't overlooking something in the manual. It still could be something simple and if I can reach kel tec, I'm sure they can help.

    Thanks,
     
  16. Viper 1

    Viper 1

    186
    0
    Aug 24, 2011
    Yes,

    I registered on their site and asked for help in getting in touch with kel tec and if anyone had any experience with this pistol.

    Thanks,
     
  17. fwm

    fwm

    2,613
    20
    May 31, 2006
    Near Central US
    Are you sure you have the correct number? Have you tried their WEB site? Are you calling them before or after business hours in FL?

    They do shut down for two weeks around Christmas time, but I can't think of a reason they wouldn't answer this time of the year.
     
  18. Viper 1

    Viper 1

    186
    0
    Aug 24, 2011
    Thanks,

    We talked this morning and resolved the issue. I also posted another thread this morning titled Apology to Kel Tec.