I bought a new PMR 30 and it has a slide problem; new in the box. I've called, sent e-mails, faxes and messages with no response. I had been told that their customer service was not equal to Glock, Ruger, etc. but I didn't think they would ignore thir customers or show such a lack of respect. I own many guns but this is my first Kel Tec. I'm not a hater and I was looking forward to owning this pistol but with this kind of service, I would not recommend their products to anyone.