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3 for 3 PSA screws up another order

Discussion in 'Black Rifle Forum' started by arclight610, Jul 9, 2012.


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  1. faawrenchbndr

    faawrenchbndr
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    CLM

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    It just does not pay to deal with companies with questionable
    CS & spotty quality control.
     

    Wanna kill these ads? We can help!
  2. Cole125

    Cole125
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    I agree, they need to get their act together. :whistling:

    I have had very positive experiences Rainier Arms and PK Firearms(check PK out if you want LPKs and stock kits at your door in 3 days), same day shipping and great CS.

    They will be getting my money for AR15 related purchases in the future.
     

  3. Trey83

    Trey83
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    I agree. I've had great service from both Rainier and PK Firearms.
     
  4. Big Bird

    Big Bird
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    Folks, that's not a bare surface. The interior has a dry microfilm coating that's sprayed on top of the anodizing and baked on. That's a milspec standard for an AR.

    Sometimes the coating is a little grey. Sometimes its black. I've seen it both ways. Neither is wrong. But the stuff doesn't last.

    It wears off on the interior wear points fairly quickly. So where the rails on the bolt touch the receiver. The Charging handle slot. and a few other areas that get a workout when the bolt cycles.

    But the pic looks like a standard dry film application with just a little overspray on the bottom of the receiver. Its black underneath. I promise. No big deal.

    Go shoot it.
     
    #64 Big Bird, Sep 30, 2012
    Last edited: Sep 30, 2012
  5. Cole125

    Cole125
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    Maybe its not a big deal, but its more the principle here. PSA has the "I don't care about you once you give me money" attitude towards its customers and that is NOT right and NOT acceptable.

    PSA is just ****ing up time and time again, a company can't just do that and succeed.
     
    #65 Cole125, Sep 30, 2012
    Last edited: Sep 30, 2012
  6. DeputyAlex

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    DING DING DING DING we have a winner Folks

    That's exactly what going on. It's extremely hard for a company to keep up with fast growth.the company I work for experienced and is experiencing the same thing we grow an of average 15-20% since 2003 we have virtually been untouched by the recession. The downside is we screw up a lot about 15 orders per day, not all salespeople read there emails, and listen to voicemails. It's really hard to ship 400-500 orders in a day UPS has cut off times and huge fines if you dont ship ORMD packages correctly. Stick with them give them more chances as long as they fix the problem it's OK it's just a hobby for the most us anyway.
     
  7. Warp

    Warp
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    ΜΟΛΩΝ ΛΑΒΕ

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    I'd rather not be the guinea pig that helps find out which direction PSA ends up going.
     
  8. Big Bird

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    Nothing to say about the principle of thing. But the receiver is fine.
     
  9. NeverMore1701

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    Wouldn't be fine for me.
     
  10. mjkeat

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    Me either and I could care less what it looks like as long as it functions. However even if it functions 100% the principle of the matter would require something being said/done.
     
  11. NeverMore1701

    NeverMore1701
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    Precisely.
     
  12. glock031

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    Looks like light grey dry film to me from the pic. But if the OP says it aint right (receiver right in front of him) then it aint right and PSA should make it right.

    I bought my last upper from them dec 2011. All mine been GTG. But have a bad gut feeling about thier quality since then on. Especially thier madness uppers. It's been hard for customers to even get a straight up answer from them on thier site since the beginning of this year.

    Check out AIM surplus for some of the best deals on COMPLETE uppers. DD CHF barrels with spikes (no logo) upper receivers/BCG/CH. Choices of $200+ DD&Troy rails -w- pinned LP DD gas blocks or FSB.- 650-699.....
     
  13. Big Bird

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    I like the grey dry film better than the black. When I have a new gun it shows me the wear points better than the black and makes it easier to see if I'm getting more contact on one side or the other that could indicate something is off kilter with the bolt or gas tube. But that's me.

    Back ten-twelve years ago pretty much all the uppers had the grey coating. Least most of the ones I built for myself and others. Colt still uses it on their lightweight uppers.

    If it were bare it would be silver not grey. But you can clearly see the overspray on the lower part of the inside and also where the forward assist comes into the receiver.

    I don't have the receiver to tell you there might not be something else wrong but it looks normal to me having dealt with a couple of dozen over the years.
     
  14. Hour13

    Hour13
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    Lol, it ain't dry film guys. At the Mustang shop, I've blasted, machined, and welded up aluminum intakes. I've built more ARs than I could hope to remember, including stripping & re-finishing.

    This is bare-assed aluminum. It looks grey because it was media-blasted.

    In some spots, you can catch a nail where the finish stops.


    Unreal...

    ..
     
  15. michael_b

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    Well I have actually managed a distribution center and I can tell you it's not easy.

    Trying to find quality staff for shipping/receiving/warehousing positions is a pain in the.... Those jobs do not attract the highest quality candidates.

    Now my own experiences are about 6 out 7 of my PSA orders have been perfect.

    Yes getting them on the phone isn't easy. Marlene told me yet are getting up to 200 calls a day. They do not appear to have a team of CSRs answering phones and they really need to expand that.

    It all smacks of growing pains. I really hope they get it all worked out.

    Now someone referenced a package being route cross country then back. Unless they miss marked the address, that's a carrier issue not PSA's fault. I work in logistics and UPS and FedEx misroute things regularly. It just happens.




    Posted from my iPhone
     
  16. Leigh

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    I've only ordered from them once (M4 stripped upper)....took 7 days to arrive and the fit/finish/function was 100% GTG.

    That said, I hate to read posts where they have royally screwed the pooch with a more than a few GT customers.
     
  17. Hour13

    Hour13
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    Tah-dah!

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    UPDATE!

    Well... not really. After calling, then emailing, then calling again several more times... I've had it. "The guy who's handling this isn't in, but I'll make sure he gets this email."

    Sure.
    :steamed:

    So I tore the upper apart, and my KISS rifle. Swapped the middy system over to the KISS with the good upper, and sold it. **** 'em. Didn't notice till I took it to the range, but the KISS's carbine FSB is slightly canted to the left.

    So I have a half-baked upper, and a barrel that was drilled wrong for the FSB. LOL. So I'm free-floating it, and having the upper duracoated. My buddy Will needs an upper for his next build, told him he could have it for a case of M193.

    Haven't been able to bring myself to rip apart the Beater AR just yet, though I did swap in a BCM bcg. When the DC opens, it sure makes me alot happier to see their logo, rather than PSA's.

    And there's a BCM 14.5 Carbine upper en route, should be in my greedy little hands on Tuesday.
    :supergrin:

    So, in a nutshell...


    **** PSA.

    ..
     
    #77 Hour13, Oct 6, 2012
    Last edited: Oct 6, 2012
  18. Cole125

    Cole125
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    I am done with PSA too. They gave me the same treatment as you got about my flawed upper I got from them. I am planning on parting it out, and selling it at a loss.

    I'm building a nice new upper(top tier parts) for the lower that I built for that stupid PSA upper. Oh well live and learn, and at least we'll end up with the rifles we really wanted to begin with. :thumbsup:
     
  19. GSSF17

    GSSF17
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    ...2 of 'em

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    Sad news, fellas. Nothing but good experiences here, but apparently I am in the minority. Too bad.:crying:
     
  20. Hour13

    Hour13
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    Tah-dah!

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    Ya, it sucks. Saw a lot of potential with these guys, but they flew too close to the sun. My PSA build experiences, in order of builds, including friend's guns I put together...

    #1) My Beater AR. Went silky smooth, LBK, charging handle, and BCG was in my hands in a matter of days, upper took two weeks, but I knew that ahead of time. All parts were GTG.

    #2) Same deal, except they left the LPK out of the build kit, lol.

    #3) Upper showed up in the usual 2 weeks, no sign of the CH or carry handle rear sight. I called. They forgot that part of my order. CS made it right, but annoying none the less.

    #4) LPK missing the roll-pin for the bolt catch, and the detent for the buffer.

    #5) No buffer, spring, end-plate, nut, or tube.

    #6) Upper receiver left completely bare inside.


    As time goes by, not only have orders been screwed up more and more, CS has quickly become less and less willing to help in any way.
    :upeyes:


    My BCM build experiences? I don't need to list them individually, here it is...

    Orders show up quickly, with prompt shipping notification. When I open the boxes, everything I ordered is there, along with a nice pile of free shwag. All parts are GTG, fit and finish is top-notch. Never had any problems, but when I've called with questions, CS has been really helpful. Cool, down to Earth guys.


    Exactly.
    :supergrin:
     
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