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Glock loses a customer

15K views 139 replies 78 participants last post by  Cpt.America 
#1 ·
So in short they sell me a 43 with a bad extractor. I call them to, rightfully, ask them to send me a replacement. They tell me they can only send me a replacement to a GCA "I assume you know what that means". Well this is like a 4 hour course right, maybe 8 hours? The only GCA I know is a girl who doesnt even know how to take her Glock apart and I have no idea how to contact her nor would I want to.

So they wont honor their warranty but will "sell" me one from their store. A part my German Shepard could install. This is a load of BS. I'm done with Glock.

There are to many good guns out there. Now I have to pay $24 because they wont honor their warranty with some cute rule.
 
#2 ·
So they couldn't provide you with a list of armorers in your area?
 
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#5 ·
Sure they were going to. Im not driving all around to get there and paying the GCA for a part a moron could put in. Its easier and probably cheaper just to buy a third party one, which I did.

So is this their vaunted warranty? Getting customers to pay for parts for their Leggo kit gun because they dont want to pay someone who took some 4 hour course? Ive been taking guns apart for 50 years of all kinds.

But go to their store and they will happily "sell" you parts and send them to you. I know a scam when I see one. No more Glocks in my future.
 
#9 ·
Not sure how you are faulting Glock's warranty, since you aren't following their process. You can send it in for repair, or they are willing to send the part to a certified armorer to have it repaired... they don't know you from Adam, so they don't know your skill level... by fixing it in house or by a GCA, they can stand behind the fault isolation, parts, and the labor to repair.
 
#12 · (Edited)
I think most companies won't just send you an internal part like this, they want the gun sent back to them. To say they aren't honoring the warranty is complete crap.

In fact, with other guns you probably won't have an option at all to fix it locally.
 
#13 ·
Thats the problem with these fan bois forums. Every time someone posts a legitimate complaint they start whining about someone whining.

When you put out a Lemon you should back it up. Sending it to someone who has a piece of paper, and probably knows less about guns then you, AND charges you to do a simple task isnt "backing it up". What it is is "getting out of backing it up".

Just buy a new extractor.
I did. Or I had to. But let me ask you guys who have one of those GCA diplomas ? What would you charge a stranger to get a part like that shipped to you and put it in? Im interested.
 
#18 ·
Thats the problem with these fan bois forums. Every time someone posts a legitimate complaint they start whining about someone whining.

When you put out a Lemon you should back it up. Sending it to someone who has a piece of paper, and probably knows less about guns then you, AND charges you to do a simple task isnt "backing it up". What it is is "getting out of backing it up".

I did. Or I had to. But let me ask you guys who have one of those GCA diplomas ? What would you charge a stranger to get a part like that shipped to you and put it in? Im interested.
If Glock was a good company, they should have requested a photo and sent you a new part to replace the defective extractor.

Insurance companies allow policyholders to photograph damage and process their claim based on photos. If Glock would have sent an extractor, this customer would have been satisfied. He could have chosen a certified Glock Armorer that met his satisfaction, to install the part.

Spend $600.00 on my product, find a defect, send me a photo and I'll send you a $24.00 part.

Then again, I'm not a Glock Fanboy.
 
#40 ·
I won 3 Glocks, one of which is a 19. I freely admit it a very fine designed gun.

The 43, especially the early ones, are problem stepchildren. So is the 42. I see it in here and I see it in real life. For me this was such an easy problem to diagnose, I would have even sent them a picture of it. And its such a cheap, simple to install part and Im not about to spend $250 to go to some 1 day class or pay anyone with less knowledge then myself to install it.

I'm not saying there arent good CAs but they were good gun guys before they took the one day course. The CAs Ive known are Bozo's that cant even strip their own guns and they wave those diplomas around like they are gunsmiths.

The connection between them charging $250 to become a GCA and only sending these parts to GCAs isnt lost on me. Its kind of like a no lose kind of deal.

Read this lists. No extractor. Someone is full of baloney. Thanks for the heads up.
Another one for the ignore list. I meant I can "buy" one. And where is the sense in them selling you a barrel but not an extractor?

Im saying this to the actual gun guys here, not the smarts ass's with the ones Liners I put on ignore. Guys once you get past the ammo and the magazines, you clean an extractor and see burrs that are accumulating gunk & powder, how hard is it to diagnose the problem. How hard is it to replace the part? How much does a little chunk of metal cost Glock when they probably buy them 20,000 at a time? The gun is so simple its like a Leggo set. Thats its appeal.

BTW I have about 1/2 this bunch on ignore now. For the others thanks for the replys. I was a little upset with the guy I talked to and will always think this is lousy service and policy.
 
#16 ·
Looking at Glock's "store", I see barrels, RSAs and backstraps. Perhaps I missed the extractor they are willing to sell you? :headscratch:

https://store.teamglock.com/gun-parts

What an independent company does with parts is not the same as what the manufacturer does as far as liability. I have been pleased with Glock's support of their firearms.

Perhaps you'll find a better firearm and company. :cheers:
 
#24 · (Edited)
So, did you not know that most Glock replacement parts are shipped only to GCAs? You as a non-GCA can NOT order such parts from them, in spite of your incorrect claim that "they ... will "sell" me one from their store". You've been on this list 12 years, yet you were totally unaware of this policy? Amazing, if true.

Here is the official list, available on Glock's site, of the ONLY parts that Glock will sell (or send) direct to non-GCAs:

https://us.glock.com/documents/FRM-72-27.xls

Almost every gun store that is a Glock stocking dealer in my area has someone who is a GCA. How about the place where you purchased the G43? How about your department armorer, if you are actually in a LE organization?

Well, at least it's nice that you didn't get upset and start posting in some public forum pointless rambling incoherent nonsense. :)

Wait...
 
#25 ·
Scam, really? Seems Glock has two viable methods to "honor their warranty", just not one that you prefer.
I also have a feeling that if the same thing happened to one of the other "good guns out there", you may have only one choice, sending it in.
An RSA or a mag spring is one thing, but I don't think that a gun manufacturer wants to be liable for sending every Tom, Dick, and Harry free internal parts to install themselves.
 
#27 ·
I don't have a dog in this fight, and I understand their desire to have control over the function of their firearms for warranty work, but Glock is fussier than some.

Try getting an OEM slide from Glock. No way.
Try getting an OEM slide from SIG. No problem.

Glock isn't as bad as some (XD), but they are certainly not as easy as some. Nobody wants the hassle of FedEx-ing a gun back in for a small, easy to fix part. At the same time, if a gun manufacturer relaxes too much and does not inspect failed product, they can't catch and address potential manufacturing or QC issues. No win situation. Forcing one to go to a certified armorer does not really address the manufacturing/QC element, and seems to be a way to reward people who pay to work with Glock. Some armorers obviously are better than others.

Infinite shades of gray. Control versus Easy Access.
 
#31 ·
As we used to say in the Financial Services industry to a problem customer: It would be mutually beneficial if you moved your account.

The service I've received from Glock has been stellar. Took a police trade G23 in to Symrna. Half hour later, they had replaced all the worn parts, installed the upgraded, gave me a free mag, and charged me nothing.
 
#43 ·
Dang, some companies just suck. I got a high-end lens for my camera last year that quit working within the warranty period. I knew what the problem was but they wouldn't send me the part. They made me send it to a warranty service center even though I knew how to fix it. I've got tools and everything. Yep, some companies just suck.
(sarc button off now)

OMG, I'm going to be ignored. :crying:
 
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