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Old Today, 10:04   #1
Zonny
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Up-selling

Just heard on the news that Dunkin Donuts is pushing for up-selling in the afternoons. Not sure why this is news worthy but that's a whole story in of itself. This brings me to the point; up-selling is so annoying to me that I avoid places that do it.

How do you handle it? Does 'No thank you' usually work? Does it annoy you? Do you avoid it?

I used to go to a GREAT car-wash that did a superb job. I quit going because they were so aggressive with trying to get you to purchase a 'package' of some kind.

Let's hear your thoughts. Maybe I just look like a pushover
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Old Today, 10:08   #2
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Old Today, 10:09   #3
cgwahl
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If they aren't pushy about it, upsell all you want. But if I have to say no more than once, then I'll just walk away.
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Old Today, 10:11   #4
faawrenchbndr
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I despise solicitations........"up selling" is soliciting.

I generally avoid places that do this, annoy me and my business goes elsewhere
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Old Today, 10:12   #5
M&P15T
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Aggressive sales schticks lose more customers and business than they gain.....probably.

There's a golden rule about sales; if you make a customer happy, meet their expectations, they might tell one person. If you tick them off, they will tell multiple people all about their negative experience.

This is why real sales is very difficult.

And, just to be clear, having an aggressive sales approach isn't really "up-selling". Up selling is moving a person upwards in price/quality selection within a product category.
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Old Today, 10:14   #6
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If a simple 'No thank you' doesn't suffice, a smart-ass remark is in order.
When that's the case, I'll get what I went for and never return.
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Old Today, 10:16   #7
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Within the context of fast food drive thrus, I hate it to death because they're usually so busy trying to push something on me that they screw up my order. Just shut up, and listen to me. I'll tell you exactly what I want.
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Old Today, 10:17   #8
blackjack
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Everybody remember, never offer Zonny any fries or apple pie with her lunch...
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Old Today, 10:22   #9
itisbruno
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I dislike it but if the company forces employees to do it to keep their job, I hold no grudges.

It is easy to say no.



Quote:
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Everybody remember, never offer Zonny any fries or apple pie with her lunch...
That is ok, I'll just offer her dessert

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Old Today, 10:23   #10
Geeorge
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I don't mind it sometimes .

Like at Rally's when they ask if I want 2 apple pie's for $1, I love those things but more often then not I forget to order them if they don't ask.

Or the strawberry and cream pies at McDonalds
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Old Today, 10:25   #11
Hines57
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It's all in the presentation. Done properly, it's beneficial to both the buyer and the seller. Often the buyer may not be aware of special pricing.

If it didn't work, companies wouldn't do it.

I know I am a sucker for 2 apple pies for $1.
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Old Today, 10:25   #12
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Old Today, 10:28   #13
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Quote:
Originally Posted by Hines57 View Post
It's all in the presentation. Done properly, it's beneficial to both the buyer and the seller. Often the buyer may not be aware of special pricing.

If it didn't work, companies wouldn't do it.

I know I am a sucker for 2 apple pies for $1.
SON OF A BIT......!!!

Now I have to make a run to McDonalds.....thanks a lot, jerk!!!

ETA; Oh good Lord, I feel sick. 3000 McDonalds calories later, all because YOU had to mention apple pies. I hadn't had those in like 25 years.
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Old Today, 11:26   #14
Glocksanity
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I stopped eating at a restaurant because their staff was trained/forced to upsell all the time. Appetizers, drinks, salads, desserts, tea or coffee. It got annoying.
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Old Today, 11:57   #15
Joshhtn
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Quote:
Originally Posted by OldSchool64 View Post
If a simple 'No thank you' doesn't suffice, a smart-ass remark is in order.
When that's the case, I'll get what I went for and never return.
Exactly my method.
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Old Today, 12:01   #16
2bgop
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I don't care either way. I am only going to buy what I want, unless the girl working there is really cute.
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Old Today, 12:02   #17
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Quote:
Originally Posted by M&P15T View Post
Aggressive sales schticks lose more customers and business than they gain.....probably.


.

No.

Aggressive selling wins every time.


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Old Today, 12:03   #18
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Quote:
Originally Posted by Hines57 View Post
It's all in the presentation. Done properly, it's beneficial to both the buyer and the seller. Often the buyer may not be aware of special pricing.

If it didn't work, companies wouldn't do it.

I know I am a sucker for 2 apple pies for $1.

Boom!


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Old Today, 12:03   #19
itisbruno
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Quote:
Originally Posted by 2bgop View Post
I don't care either way. I am only going to buy what I want, unless the girl working there is really cute.
OIC ... you hang out in places where they are part of the menu


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Old Today, 12:09   #20
2bgop
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Quote:
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OIC ... you hang out in places where they are part of the menu


I suppose I should have thought that through before I posted
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