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Old 07-09-2013, 17:14   #1
Dr. Leaky
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Printer Help Needed

Back when I had a real job I worked with PCs a lot and had to do my share of troubleshooting. I got a call from my sister-in-law (out of state) asking for help with her printer and need some ideas. She has a laptop with Windows 7 and a HP Deskjet printer connected via USB. She can print emails with no problem but anything else just generates a blank piece of paper. I had her uninstall her printer and her driver, reboot, and reinstall them with downloads from the HP website with no effect. As far as I can tell her print settings are correct, but I have no ideas past this. Any thoughts?
Thanks.
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Old 07-09-2013, 21:30   #2
CitizenOfDreams
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Is the printer trying to print (moving the head back and forth) or just feeding an empty sheet through?

Does it print the Windows printer test page properly?
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Old 07-10-2013, 04:48   #3
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My best guess is the printer prints the emails in color due to the blue links and thus is printing process black for the text, but when printing a plain b/w document it's trying to use the black ink cartridge that is dead so they come out blank. Just a guess without seeing what's going on.
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Old 07-12-2013, 07:39   #4
Dr. Leaky
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Quote:
Originally Posted by dotsun View Post
My best guess is the printer prints the emails in color due to the blue links and thus is printing process black for the text, but when printing a plain b/w document it's trying to use the black ink cartridge that is dead so they come out blank. Just a guess without seeing what's going on.
Bingo. She told me there was a window on the printer cartridge that showed it wasn't empty and there was no way to check it from here. Had her do a test print and that made her get a new cartridge and now it works. Many thanks.
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Old 07-12-2013, 15:47   #5
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Cool, glad I could help.
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