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Old 02-04-2013, 12:08   #26
Riverkilt
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Good post - thanks. Think most of us are tolerant and and understanding up to the point of refusal to answer phones, email, and web messages off their website. Do business with a lot of other "overwhelmed" companies. So far Glockstore is the only one I've encountered that doesn't respond at all. At times it even seems they shut down their website because the drop down options needed to place an order weren't working. Shutting off communication with prospective customers is definately "different."
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Old 02-04-2013, 12:50   #27
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IIRC, there are some old-timers...er, I mean forum veterans who speak with "Lenny" (?) on a regular basis...can y'all get some inside information?
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Old 02-04-2013, 13:35   #28
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Just reached Daniel at the "858" number. Very pleasant young man that cancelled my order without question or incident. I greatly appreciate the member for posting the "858" number.

I wish they had not pretended to have items in stock, allow me to order, then fail to offer any type of "communication" after the "sale". Misleading and misrepresentation to say the least. I don't like being tricked and held hostage. Thank you again for the direct line number. Worked like a charm.
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Old 02-04-2013, 13:38   #29
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Most every company involved in the sale of guns and gun parts has been severely impacted by the "Hurricane Katrina" of the gun world. Every company is different, so the impacts on each are different. Some companies are probably over-staffed to begin with, and others operate on a "shoe-string".

But even the best are severely impacted by this "happening", caused by things we all know about. One of the biggest problem causes is, those of us with guns, haven't adequately prepared ourselves for this situation, and are scrambling to get better prepared. Then there are all of those who just haven't gotten into guns, that now see that they should. And with both of these happening at the same time, POW - "hurricane".

Not enough stock and supply chain to do anything like meet the demand of the public. Yes, we are pretty well spoiled by the greatness of online ordering and online order info! But, when "crap happens" to the supply world, doncha think we need to be a little more tolerant and understanding, since we do know what is going on in all of this????

It will take some time, but all good suppliers will recover, get their stocks back up, and probably be "overstocked", when all of this slows back to normal!

I ordered hi-cap mags from Glock Store on Christmas day, and received them about 3 weeks later.
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Old 02-04-2013, 14:36   #30
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Quote:
Originally Posted by rdunk View Post
Most every company involved in the sale of guns and gun parts has been severely impacted by the "Hurricane Katrina" of the gun world. Every company is different, so the impacts on each are different. Some companies are probably over-staffed to begin with, and others operate on a "shoe-string".

But even the best are severely impacted by this "happening", caused by things we all know about. One of the biggest problem causes is, those of us with guns, haven't adequately prepared ourselves for this situation, and are scrambling to get better prepared. Then there are all of those who just haven't gotten into guns, that now see that they should. And with both of these happening at the same time, POW - "hurricane".

Not enough stock and supply chain to do anything like meet the demand of the public. Yes, we are pretty well spoiled by the greatness of online ordering and online order info! But, when "crap happens" to the supply world, doncha think we need to be a little more tolerant and understanding, since we do know what is going on in all of this????

It will take some time, but all good suppliers will recover, get their stocks back up, and probably be "overstocked", when all of this slows back to normal!

I ordered hi-cap mags from Glock Store on Christmas day, and received them about 3 weeks later.
I ordered 3 15rd G19 mags on Jan 5...still waiting...
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Old 02-04-2013, 19:13   #31
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I placed an order with Glock Store on the 2nd of December which included a Lone Wolf conversion barrel, I can't get in touch with them and have seen no barrel. The suckage is strong with this one.
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Old 02-04-2013, 19:24   #32
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you can get better prices and faster delivery on many items by using Amazon.com. Got all my front /rear sight tools and new nights sights much cheaper
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Old 02-04-2013, 19:26   #33
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Glad I bought all my mags local....
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Old 02-04-2013, 19:30   #34
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Hey GroundtheGear, I ordered night sights and a tungsten recoil spring assembly and 4 fingertip floorplates for my G23 mags on January 11th. At that time, the website said it would take 3-5 days to process orders. After about 8-9 days, my order also showed pending. I called a number of times, only to get a busy signal every time. I sent an e-mail. No response.at about the 11th day, my account showed that my card was charged and a day or two later, I received my items.
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Old 02-05-2013, 00:24   #35
GroundtheGear
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Quote:
Originally Posted by rdunk View Post
Most every company involved in the sale of guns and gun parts has been severely impacted by the "Hurricane Katrina" of the gun world. Every company is different, so the impacts on each are different. Some companies are probably over-staffed to begin with, and others operate on a "shoe-string".

But even the best are severely impacted by this "happening", caused by things we all know about. One of the biggest problem causes is, those of us with guns, haven't adequately prepared ourselves for this situation, and are scrambling to get better prepared. Then there are all of those who just haven't gotten into guns, that now see that they should. And with both of these happening at the same time, POW - "hurricane".

Not enough stock and supply chain to do anything like meet the demand of the public. Yes, we are pretty well spoiled by the greatness of online ordering and online order info! But, when "crap happens" to the supply world, doncha think we need to be a little more tolerant and understanding, since we do know what is going on in all of this????

It will take some time, but all good suppliers will recover, get their stocks back up, and probably be "overstocked", when all of this slows back to normal!

I ordered hi-cap mags from Glock Store on Christmas day, and received them about 3 weeks later.
I think most that have replied do understand and are tolerant! What we dont like is the lack of communication from the Glockstore! Not answering the phone or the pop-up leave a message thingy! BAD CUSTOMER SERVICE!!!
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Old 02-05-2013, 00:27   #36
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SPEEDFREAK, Happy for you you got your order, mines still pending lol!!
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Old 02-06-2013, 11:22   #37
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Sorry to hear about the lack of custer service the Glockmeister seems better and he is a local guy, i see him at the gun shows all the time.
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Old 02-07-2013, 11:56   #38
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I too greatly appreciate Riverkilt for his posting the "858" number. I had been unsuccessfully calling GlockStore's "800" number for two days. I was able to get a live-person answer, on the "858" line, the second time I dialed. My cell phone timed out, on my first attempt, after almost 3 minutes of ringing. I needed to change my credit card number on a "Pending Order" because the CC number was fraudulently used last week in California. The GlockStore personnel were very courteous and helpful. Thanks again to Riverkilt for sharing this information with other members of the GlockTalk Forum.

Ross
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Old 02-08-2013, 00:25   #39
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Quote:
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I ordered hi-cap mags from Glock Store on Christmas day, and received them about 3 weeks later.
Mind if I ask what you ordered? I've had an order submitted for Glock 19 mags since December 19. The order has yet to move out of pending status.

Also, if it's of benefit to anyone with an order in the queue, here's the response I received from GlockStore (via Facebook) regarding my order status. And for clarification, the other site that's referenced is not Glockmeister but the the production GlockStore site (I ordered from the beta site).

"All gun and mag orders should expect significant delays in fulfillment. Other orders are processed in the order received. You may be waiting 90 days or more. At this point, we can not provide estimates on new stock arrival.
Orders from both sites are downloaded and put into the queue for processing daily. Yours will be processed in the order it was received.
To make adjustments to your order, you will need to call the customer service line at 800-601-8273
Please understand you may need to make several attempts when calling as our phones are ringing constantly with residual holiday orders and customer service questions. We appreciate your patience.
If you would like to cancel your order, let me know. I can do that without the need for you to call.
The delays we are experiencing are due to the current unprecedented demand for gun related products. We appreciate your understanding, and ask for your patience while we process the orders we currently are working to fulfill. Exercising restraint and patience will allow us more resources to dedicate to that effort."
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Old 02-08-2013, 00:48   #40
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This demand must be so overwhelming that hiring and training more staff and putting in more phone lines and extra shifts to deal with it and make money from it must not be an option...

My prediction is that it ain't gonna stop for a long time...stuff flys off the shelf as soon as it comes in - no matter what the type of gun business. Current staff at all the gun products companies must be totally burned out and fried - management too. Can't be pretty.

Demand overwhelms supply...gotta dust off your old economics textbooks to find examples of that beyond teenage fashion fads.
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Old 02-10-2013, 02:10   #41
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I have orders into the Glockstore and Glockmeister, Glockmeister sends emails every so often asking for patience and saying thanks for the order, not a word from Glockstore.
Even during the best of times Glocstore's habit of not listing items that will be backordered on the website is annoying.

Lenny makes nice videos but his customer service is very poor.
A quick update on my orders with Glockmeister & The Glockstore.
I ordered 10 Round Mags for my Glock 19 on Jan 7th from both places. I received confrimation from Glockmeister and during the next month notices asking for patience and on February 9th I received my order. Not a word from Glockstore, I know it is a busy time, but customer service is still important.
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Old 02-10-2013, 07:06   #42
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I finally called the secret "858" number, spoke with a real human and cancelled my pending (since 01/05) order -- after I sent 2 website messages and a FAX, all requesting email confirmation of cancellation. After speaking with the CBLF, I sent an email confirming the phone conversation, again requesting return email verification (my email was sent with return receipt, which I got). I think I finally drove a stake through the heart of this order...

I don't expect to hear from them.

I also don't expect I will be ordering from them any time soon.
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Old 02-10-2013, 07:51   #43
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Its times like these where customer service is critical. With all Lenny's videos he's obviously customer service oriented in a sales sense when all is well. When TSHTF customer service has gone totally off Glockstore's radar. Glockmeister is struggling too - but at least hasn't quit customer service. Big difference. Many other vendors are coping with the same situation and maintaining customer service in the process. No clue why it seems such a difficult thing for Glockstore to do too...in some way. Shutting off all communication is just plain bizarre behavior for any merchant.
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Old 02-10-2013, 10:04   #44
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Hello all, My Name is Brady, I'm a firearms instructor with Glockstore. A gentleman came into our store the other day and mentioned that there was a lot of turmoil within the glocktalk community. I see a lot of your concerns and speculations about your orders and the direction Glockstore may or may not be taking or even that we decided just stop taking your calls. Here is the inside scoop, Things are down right crazy gents, I would hope some of you would understand that. Since Sandy Hook we were slammed with the perfect storm of orders from election, shootings, and holidays. Like all of you, people want their stuff before they pass some BS law that strips us of our rights. We are doing what we can. No one is purposely not answering your emails or not answering your calls, I can tell you we have a limited staff that are working round the clock to chip away at the 30,000 orders we received in 5 weeks. For those of you who understand we appreciate your patience, I appreciate your patience! if some of you would like, please feel free to PM me with whatever questions or concerns you have. I understand some of you are frustrated, so if you PM me keep it civil. Ill help and answer all questions to the best of my ability, that I can promise!
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Old 02-10-2013, 16:33   #45
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I went through great diffiulty to place an order - the website wouldn't accept dropdowns to place an accurate order. 800 number was constant busy or unanswered ring, not even a voice mail. For 3 weeks Emails went unanswered. On line message thingie messages went unanswered...and I was totally unable to locate a local number - a surprise. Fine folk on this forum shared the local number and I was able to get through to a secretary who transferred me but to a busy signal. I called back later, waited 16 minutes, with the meter runing for long distance day rates, for the transfer to be placed but finally was able to get my questions answered and I did place the order. I am now waiting patiently.
Thanks for a bit more inside information. Whatever the perfect storm is for all vendors others have found a way to answer their phones and respond to customers. Glockstore's decision not to do that is what has us concerned. We wouldn't be giving you this feedback and doing reality checks with each other if we weren't determined to place our orders. Seems most of us expect the same determination to deal with us as we've shown in dealing with you guys. Its one thing to expect our understanding, but we can't understand without communication. So appreciate this inside view...
When do you expect Glockstore will be answering phones, email, and website message thingies again?
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Old 02-10-2013, 18:52   #46
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To be honest brother, that is up to supply, demand/politicians, and time. Like I said we are trying to chip away at a mountain of orders. Every gun shop is doing the same thing. Many are shutting down until they can catch up. One thing will be certain, we are not raising our prices!
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Old 02-11-2013, 12:23   #47
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Yeah, My order went from pending(since Jan. 14th) to completed. Let you all know when it arrives! Another thanks to Riverkilt for the #! I finally got an answer from the GlockStore! (858-569-4000)

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Old 02-11-2013, 16:43   #48
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well, I guess I will add my $.02 now. I placed my order with Glockstore in mid January and although I received a tracking number almost immediately it is still showing non existent at UPS tracking. I have called, emailed, and filled out the pop-up contact us form several times with absolutely no return contact at all.

While waiting for Glockstore to fill and ship or even just acknowledge my order, I have ordered from Dillon Precision, Underwood Ammo, Amazon, and CDNN and have received courteous prompt communication, helpful customer service, as well as getting all my items in an amazing amount of time. Underwood really shocked me by having my items to me after ordering on a Friday night after close of business on a holiday weekend, delivered to me by fedex early the following Wednesday morning.

Like others have stated, I'm patient, but pissed with how dang hard it is to get any response from Glockstore on my $300 order. Never again! Glockstore has shot themselves in the foot as far as future orders from me.
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Old 02-13-2013, 12:07   #49
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Quote:
Originally Posted by BradyPesola View Post
Hello all, My Name is Brady, I'm a firearms instructor with Glockstore. A gentleman came into our store the other day and mentioned that there was a lot of turmoil within the glocktalk community. I see a lot of your concerns and speculations about your orders and the direction Glockstore may or may not be taking or even that we decided just stop taking your calls. Here is the inside scoop, Things are down right crazy gents, I would hope some of you would understand that. Since Sandy Hook we were slammed with the perfect storm of orders from election, shootings, and holidays. Like all of you, people want their stuff before they pass some BS law that strips us of our rights. We are doing what we can. No one is purposely not answering your emails or not answering your calls, I can tell you we have a limited staff that are working round the clock to chip away at the 30,000 orders we received in 5 weeks. For those of you who understand we appreciate your patience, I appreciate your patience! if some of you would like, please feel free to PM me with whatever questions or concerns you have. I understand some of you are frustrated, so if you PM me keep it civil. Ill help and answer all questions to the best of my ability, that I can promise!
It seems strange that this poster just joined the forum in February.
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Old 02-13-2013, 18:17   #50
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Just received my order today(Feb 13th) that I ordered on the 14th of Jan, happy as a lark until I tried the trigger reset kit and found that the striker(firing pin) is to big for my G19. The firing pin lug is too wide to fit in the open channel of the slide. Prob for the G20/21 if I had to guess. Did get through on first call today to confirm but the guy that makes the kits was not in at the moment. They stated he will return my call today. (Still waiting) Just wish they would send me new striker assembly for the G19 than to wait to hear from them. LoL
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