GlockTalk.com
Home Forums Classifieds Blogs Today's Posts Search Social Groups



  
SIGN-UP
Notices

Glock Talk
Welcome To The Glock Talk Forums.

 
  
Reply
 
Thread Tools Display Modes
Old 01-22-2013, 16:08   #1
GroundtheGear
Registered User
 
Join Date: Jun 2012
Location: The mighty Buckeye State
Posts: 13
The GlockStore

Anyone know whats going on with the GlockStore? I placed an order on the 14th of this month(just a few small parts and a tool, no mags) and the order shows pending. I've tried calling since the 14th & get a busy signal or it just keeps ringing w/no answer! Left 4-5 messages on the pop-up leave message on order screen with no return. Called Brownells today 1 call placed order said order will be out by the end of this week! I know things are crazy lately but thumbs up to Bownells customer service and line of communication!
GroundtheGear is offline   Reply With Quote
Old 01-22-2013, 18:42   #2
SJ 40
Senior Member
 
SJ 40's Avatar
 
Join Date: Jan 2011
Location: Vermont
Posts: 6,961
Not sure about the Glock store other than the insanity,Brownells has always been top shelf although I would expect it to have a effect on all suppliers. SJ 40
SJ 40 is offline   Reply With Quote
Old 01-25-2013, 23:39   #3
Riverkilt
Senior Member
 
Riverkilt's Avatar
 
Join Date: Nov 2012
Location: Page/Lake Powell, Arizona
Posts: 333
Lenny just put up a notice that things are going slow for shipping at the Glockstore but he hasn't said anything about what you - and I - have experienced...TOTAL CUSTOMER NO-SERVICE. Website doesn't work all the time..drop downs won't work. I have a question on the red Heavy Extended Aluminum Magazine Base Plate and he's the only one that sells them. HOW do they attach to the mag...do they replace the old base plate. Website doesn't say. But, like the OP i get either constant ring with no answer or constant busy signal on the phone. I can't even find a local Sandy Eggo number to call its all through the NON-WORKING 800 number. Emails have all gone unanswered for two weeks. Their send us a message thingie also goes unanswered for two weeks. As bad as I want that product of theirs I'm friggin' afraid to order it for fear they don't really have any and are too busy doing whatever to even fill the order and ship it. With jobs short you'd think they'd hire some more staff, put on another shift, instead of just not responding to prospective customers. A far different presentation than all his cheery little videos about all his wonderful products. Methinks we're seeing the real Glockstore right now and its left a VERY VERY sour taste in my mouth. I hope they're making a lot of money from the hoarders because I think they've lost a LOT of regular and new customers.
__________________
"Get off my lawn."


Glock 42...somewhere you can't see
Riverkilt is offline   Reply With Quote
Old 01-27-2013, 00:50   #4
GroundtheGear
Registered User
 
Join Date: Jun 2012
Location: The mighty Buckeye State
Posts: 13
The GlockStore

I understand with being slow, I can even go without the order for some time. But what I cant stand for is the lack of courtesy on some type of communication! I want to cancel my still pending order but cant get in touch with anyone at the glockstore. I think you are right with seeing the true Lenny!
GroundtheGear is offline   Reply With Quote
Old 01-27-2013, 01:13   #5
GunHo198
Senior Member
 
GunHo198's Avatar
 
Join Date: Oct 2004
Location: Tampa
Posts: 1,116
Thanks for the heads up. I was going to order a front site tool but I think I'll pick one up at the next gunshow in person.


Posted using Outdoor Hub Campfire
__________________
This Message Sponsored in Part by "One Angry White Guy"!
GunHo198 is offline   Reply With Quote
Old 01-27-2013, 06:20   #6
cola490
Senior Member
 
cola490's Avatar
 
Join Date: Sep 2010
Posts: 196
I have orders into the Glockstore and Glockmeister, Glockmeister sends emails every so often asking for patience and saying thanks for the order, not a word from Glockstore.
Even during the best of times Glocstore's habit of not listing items that will be backordered on the website is annoying.

Lenny makes nice videos but his customer service is very poor.
__________________
Glock 19
Glock 26
cola490 is offline   Reply With Quote
Old 01-27-2013, 07:35   #7
Threefoot
Registered User
 
Join Date: Dec 2012
Posts: 16
All this echoes my first and only experience of ordering from glockstore.

To help set some of you at ease, all ended well when I finally received the balance of my order on Friday 1/25.

I placed my order on December 29. I did not receive an order confirmation.

I realized gun and ammo related places have been crazy swamped so I was patient. Though after a couple weeks of nothing I logged into their site and saw my order was PENDING. I sent an email through their popup message system and.... No response. A couple days later tried to call and call and call. BUSY signal. I kept trying and finally i got a call through and Lenny answered.

He said they have been very busy but were starting to get to the orders placed on 12/29 that day. I thought "cool, should see things soon." After another week, I got part of my order. No updates of the remaining items I ordered. Sent a couple more messages on their system. I NEVER received a reply. As I said though, last Friday I finally received the.rest of my order.

My take is they may be overworked, short-staffed, out of stock but ultimately really POOR customer service. Answering email corespondent to their customers is CRITICAL. I received my order but don't know that I would ever purchase from them again.

To name a few good ones, I always have had GREAT experience with:

Brownells
Midway
********
Natchez
Larue Tactical (Stellar customer service!) AAA+++

FWIW
Threefoot is offline   Reply With Quote
Old 01-27-2013, 17:42   #8
C J
Member
 
Join Date: Aug 2011
Posts: 84
I was able to place an order on the 16th. Went all the way through to entering all my shipping and CC info. Then nothing. The site and my screen shows 'site error'. I tried calling too. Busy, busy. Finally after about 2 days I got a recorded message. It was Lenny himself. Stating 'national BO' for all magazines. What about all other items? I have used GS quite a bit over the last 3 yrs. Had a problem with simply trying to log a password. I love their products, not the customer service though. Placed another order with Glockmeister. Same deal, but got as far as an order # confirmation. Trying to be patient. We all know what's going on presently. Good luck.
C J is offline   Reply With Quote
Old 01-27-2013, 22:52   #9
doktarZues
I'm anti-anti
 
doktarZues's Avatar
 
Join Date: Nov 2003
Location: Brevard County, FL
Posts: 2,058
I keep seeing glockstore and glockmeister used in the same sentence, in this thread and others. Is the reference because they are similar stores, or are they owned by the same people, or what?
__________________
Liberalism is the final stage of evolution that precedes extinction.
doktarZues is offline   Reply With Quote
Old 01-28-2013, 03:15   #10
cola490
Senior Member
 
cola490's Avatar
 
Join Date: Sep 2010
Posts: 196
As far as I know, they are different stores. Seperate websites.
__________________
Glock 19
Glock 26
cola490 is offline   Reply With Quote
Old 01-28-2013, 07:56   #11
GroundtheGear
Registered User
 
Join Date: Jun 2012
Location: The mighty Buckeye State
Posts: 13
Order still pending that was placed on Jan 14th!
GroundtheGear is offline   Reply With Quote
Old 01-28-2013, 08:01   #12
Riverkilt
Senior Member
 
Riverkilt's Avatar
 
Join Date: Nov 2012
Location: Page/Lake Powell, Arizona
Posts: 333
I wish they were similar or coowned. I could get the part I want from Glockmeister instead of having to wait and wait and wait just to talk to someone - IF they ever start answering phones at Glockstore. Glockstore phones aren't always busy because they're getting phone calls - they have intentionally busied them out so they don't have to answer them. Top service in the past from Glockmeister. Good people. No service history from Glockstore since they don't answer phones, email, or their message thingie....wonder why they put the message thingie in on their website if they didn't plan to respond to it.
__________________
"Get off my lawn."


Glock 42...somewhere you can't see
Riverkilt is offline   Reply With Quote
Old 01-28-2013, 08:02   #13
GroundtheGear
Registered User
 
Join Date: Jun 2012
Location: The mighty Buckeye State
Posts: 13
Well, since I cant get anyone from GS to reply, does anyone know if the trigger reset kit for the g19 will work in a gen 2? There is only a choice for the kits for gen3's or 4's. I would think so, but I just need some confirmation.
GroundtheGear is offline   Reply With Quote
Old 02-02-2013, 09:21   #14
ds7br
Member
 
Join Date: May 2012
Posts: 33
I'm getting the same BS others are: NO CUSTOMER SERVICE. Cant get thru on the phone and messages not answered. Since I ordered a firearm I get the feeling they really dont have them in stock and are avoiding telling customers the truth. Am sending them a registered snail mail letter canceling the order. They have won the race to the bottom on customer service.
ds7br is offline   Reply With Quote
Old 02-02-2013, 10:55   #15
Riverkilt
Senior Member
 
Riverkilt's Avatar
 
Join Date: Nov 2012
Location: Page/Lake Powell, Arizona
Posts: 333
On another thread I was finally given the SECRET local number for the Glockstore - its not even in the Sandy Eggo yellow pages or anywhere on line.

Its your nickel but you can call 858-569-4000 and after a few rings a lady will answer. I explained I was wanting to place an order and she transfered me to the order dept. I timed the wait. It was SIXTEEN minutes...but after 16 minutes a guy answered and took my order. What happens after that may take patience...as did listening to 16 minutes of Sandy Eggo talk radio they patched onto the line during the wait...
__________________
"Get off my lawn."


Glock 42...somewhere you can't see

Last edited by Riverkilt; 02-02-2013 at 10:56..
Riverkilt is offline   Reply With Quote
Old 02-02-2013, 11:53   #16
XDRoX
Senior Member
 
XDRoX's Avatar
 
Join Date: Jan 2009
Location: San Diego
Posts: 2,829
I live about 10 minutes from the glockstore. I was actually going to head down there today and pick up a part. I'll show them this thread and see what they have to say.

I've never been impressed with their service but they are a decent little store. In fact they also just opened a small range in the back of the store.
XDRoX is offline   Reply With Quote
Old 02-02-2013, 12:10   #17
Riverkilt
Senior Member
 
Riverkilt's Avatar
 
Join Date: Nov 2012
Location: Page/Lake Powell, Arizona
Posts: 333
They seem like nice folks with a good line of products. Only "fault" I see is the owner's decision making process when the rush started. NOT answering phones, email, message thingies YOU installed on your website is pure commercial suicide. Many other vendors are coping and keeping up without cutting off communication. Customer no-service like this is bound to lead to them going out of business. People remember and there are too many options with good customer service - even in the bad times.
__________________
"Get off my lawn."


Glock 42...somewhere you can't see
Riverkilt is offline   Reply With Quote
Old 02-03-2013, 08:58   #18
digemup
Member
 
Join Date: Feb 2012
Posts: 19
I'm just so pissed they showed parts "in stock" and let me go through the ordering process (including taking all my cc info) only to "disappear" and apparently not have any items to send. Now, I'm held hostage by these non-communicating A-clowns that have my CC info and will try to charge me when they feel like sending out the parts I've ordered. Don't want to wait any longer, can't reach them to cancel, but don't want to receive a duplicate set of parts!! What does a guy do? They better go ahead and screw me now because I will never do business w/them again
digemup is offline   Reply With Quote
Old 02-03-2013, 12:31   #19
Riverkilt
Senior Member
 
Riverkilt's Avatar
 
Join Date: Nov 2012
Location: Page/Lake Powell, Arizona
Posts: 333
"you can call 858-569-4000 and after a few rings a lady will answer"
__________________
"Get off my lawn."


Glock 42...somewhere you can't see
Riverkilt is offline   Reply With Quote
Old 02-03-2013, 12:41   #20
digemup
Member
 
Join Date: Feb 2012
Posts: 19
It's the same BS answering machine message I get every time I call the "800" number. If anybody can get through to them and wouldn't mind helping me out.... Please ask them to cancel order # 200017215. Thanks, Bill
digemup is offline   Reply With Quote

 
  
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump




All times are GMT -6. The time now is 06:16.




Homepage
FAQ
Forums
Calendar
Advertise
Gallery
GT Wiki
GT Blogs
Social Groups
Classifieds


Users Currently Online: 947
241 Members
706 Guests

Most users ever online: 2,244
Nov 11, 2013 at 16:42