Spoke to Mary today.
I was in error in not contacting CCR first, as I was under the impression that all companies were the same when it comes to warranty work. Boy, was I wrong. CCR takes extreme pride in their work, and their customer service is top notch.
Professional and polite, despite my initial misstep, Mary is patiently working with me to get this resolved, and they (CCR) are going above and beyond to see it through.
Last edited by Sammael; 12-20-2013 at 16:08..