Home Forums Classifieds GT Store Blogs Today's Posts Search Social Groups


Glock Talk
Welcome To The Glock Talk Forums.

Thread Tools Display Modes
Old 11-03-2012, 20:46   #1
Senior Member
glock_19guy1983's Avatar
Join Date: Sep 2002
Location: dixie
Posts: 3,712
Impressed with benchmade's customer service

I had the local dealer send my mini rukus auto into benchmade to have the blade replaced. It was originally a serrated model and the teeth were mangled and dull with no way of sharpening. I sent it back to have the blade replaced with a plain edge. Benchmade sent it back with a new blade, springs, screws, and pocket clip and cleaned it. I took it out of the box and for a second, I thought that they had just sent me a new knife. Ill be sending my McHenry&Williams with a broken tip back next week.
"Our situation illustrates the American idea that governments rest on the consent of the governed, and that it is the right of the people to alter or abolish them whenever they become destructive of the ends for which they were established."
glock_19guy1983 is offline   Reply With Quote
Old 11-03-2012, 22:04   #2
Senior Member
Join Date: Dec 2010
Location: bay area, california
Posts: 134
me too!! if you ignored all the upsell options of engraving, etc..the service was stellar!!

i sent a knife in because i felt the blade rocked back and forth the tiniest amount..and just wanted to see if they could fix it. or was it even faulty. i could tighten an allen and make it more secure, but then it wouldnt flip open that easy.

i got it back and the blade is tight!! i looked it over and it looked like they retrofitted some new brass bushing into the knife. it has never been so sturdy!! and it came back scary sharp. sharper than when i got it new.

i read the repair person's notes, and she said the blade movement was "severe". she was more picky than i was. i didnt think it was severe. cool deal..

most of my knives are BM. first one i ever sent back.
boomchakabowwow is offline   Reply With Quote
Old 11-03-2012, 22:25   #3
Silver Membership
Senior Member
CanMan's Avatar
Join Date: Jun 2012
Location: in flagrante
Posts: 1,108
Benchmade is to knives what Leupold is to riflescopes. Just plain excellent! Both are made in the same State, too. Hmmm......
CanMan is offline   Reply With Quote
Old 11-06-2012, 14:57   #4
Platinum Membership
Fear no Evil
NeverMore1701's Avatar
Join Date: Jun 2004
Location: Amarillo, Tx
Posts: 35,996
I emailed them last night inquiring about new pocket clips for my Rukus and Kulgera, along with replacement screws for the Rukus. They sent 'em out today, no charge.
And if we should die tonight
We should all die together
Raise a glass of wine
For the last time
NeverMore1701 is offline   Reply With Quote


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -6. The time now is 03:29.

GT Wiki
GT Blogs
Social Groups
GT Store

Users Currently Online: 499
107 Members
392 Guests

Most users ever online: 4,867
May 19, 2015 at 1:03